Maintaining High Service Standards Despite a Sudden Shift to Work from Home
Team members were able to quickly adapt while working from home and were extremely satisfied with the noticeably improved call quality and reliability which they did not have with their previous legacy pbx system.
They have also been able to easily and conveniently maintain their high levels of customer service through the simplicity of secure faxing through the RingCentral application, rather than spending time consuming encrypted pdf forms with password protection via email which they had previously done. With the built-in security and privacy protocols in the RingCentral application, employees can communicate internally and externally through multiple channels with confidence.
Benefit Plan Administration has also discovered several unexpected benefits of their cloud migration, including the analytics to quantify call volumes and calls per person providing greater insights into employee performance. “It’s great to have that extra insight to assist with monitoring employee call performance and behavior. That level of oversight helps keep our team accountable at all times,” shared Jackie Trad.
Looking towards the future, Benefit Plan Administration plans to utilize many of the other included RingCentral features such as video chat, messaging, and voice to text transcription. They now have the confidence and assurance not only with their new communications solution, but with Converged ready to help at any time as their trusted RingCentral partner.
“Converged was super responsive to our questions. We trusted their guidance almost immediately and knew they were the partner we wanted at our side.”
Jackie Trad, Claims Manager
Benefit Plan Administrators
Learn how Converged Technology Professionals can help your business migrate to the cloud today!
View the Benefit Plan Administration case study as a PDF here!