A Brighter Future with True Collaboration
With the help of Converged Technology Professionals, First Federal Savings Bank was able to successfully migrate from their legacy pbx to the secure RingCentral cloud-based communications platform. With excellent privacy and security along with productivity-boosting communication features, the system made an immediate impact in three significant areas according to McBride:
Simplicity: “It gave us easy setup, deployment, and high-quality technical support.”
Reliability: “We now have amazing call quality, and the uptime is phenomenal!”
Functionality: “We love that the ability to set up conference bridges within RingCentral increases efficiency and allows us to eliminate an additional expense for a 3rd party system.”
One of the favorite features for First Federal Savings Bank employees was the ability to easily set up their own conference call bridges for meetings. Previously, users had to use a third-party platform to set up and configure those meetings, which required the help of an administrator. The simplicity of a unified solution has made a big difference for speaking with customers and conducting internal meetings.
Another benefit they are enjoying since moving to RingCentral is the voicemail to text transcription. Instead of dialing into their voicemails to listen to missed messages, their team can easily scan through the transcription which is sent via email. This saves time and makes it easy to check voicemail from any device at any time.
RingCentral now gives First Federal Savings Bank a reliable and secure phone system that makes it easier to service customers. Employees can easily answer calls from anywhere on any device, seamlessly transferring calls between devices as they move from office to home or another branch.
In response to the increased efficiency, business continuity, and the overall migration process, McBride couldn’t be happier stating, “We are very pleased with our transition to the new system. It was seamless. We were able to unplug our old phones, plug in the new phones, and within a minute or so, we had moved to a high-quality system. We have been very happy with our decision to move to RingCentral and appreciate the value Converged brought to the table as a partner with their advice and ongoing support.”
To learn how Converged Technology Professionals can help your business migrate to the cloud today!
View the First Federal Savings Bank case study as a PDF here!