Headquartered in Indianapolis, Indiana and Sidney, Australia
450+ Employees at 10 Branches
“As one of the nation’s top RingCentral Premier Partners, we were able to negotiate more favorable pricing and features for Nanosonics. Combined with their savings achieved by optimizing their network, it presents significant value moving forward,”
Scott Dressel, Senior Account Executive
Converged Technology Professionals
Improved Call Quality, Simplified Management & Performance Metrics
Once a decision was made to migrate to the RingCentral Office platform, implementation took approximately six weeks from the initial planning phases to going live. Holmes and other Nanosonics team members immediately noticed a vast improvement in call quality, and also enjoyed features such as routing from the call attendant and call flip between desktop and mobile. Other features such as fax to email and vmail to transcription are already being used frequently.
Holmes was also impressed with the analytics included within RingCentral Office since he could directly monitor minute usage and spikes in inbound callers. It drastically changed how calls were routed and the way customer service agents were scheduled to cover call volumes. For instance, the metrics identified a clear need to hire an additional technical support representative since a large number of inbound calls were technical in nature. This one insight drastically reduced the strain on agents taking calls they weren’t qualified to handle and simplified the call queue for everyone involved.
“I was really impressed by my Technical Account Manager Nicole and how she made this transition as smooth as possible. The whole Converged team was great to work with.”
Wayne Holmes, IT Support Specialist
Learn how Converged Technology Professionals can help your business migrate to the cloud today!
View the Nanosonics case study as a PDF here!