Meet The Team

Leadership

Joe Rittenhouse

Joe Rittenhouse

President of Business Development

Joe started in the telecom industry as a Lucent & Nortel engineer in the 90’s and later acquired his father-in-law’s telecom refurbishing business in 2001.  He likes to say that he graduated from “the school of hard knocks” since all of his IT expertise came from hands-on learning.  Joe has been married to his wife Sarah for over 21 years and is a father of four awesome kids. He also loves snowboarding, DN ice sailing, hiking and taking in as many Phish concerts as possible each year.

Eric Petterson

Eric Peterson

President of Operations

For over 25 years, Eric has been solving IT problems and ensuring businesses use their data and communication technologies to their fullest potential. He has a BS in Information System, refers to himself as a “doer guy who does stuff and gets stuff done,” and continuously innovates new ways to tackle IT challenges.  Eric also loves hockey and is a die-hard Chicago Blackhawks fan, plus whatever team his son is currently playing on.

Chris Frey

Chris Frey

Vice President of Cloud and Contact Centers 

Chris has been a leader with unified communications and contact centers for 14 years. He holds a B.A. from the University of Wisconsin-Madison in Economics and Political Science.  In his personal life, Chris enjoys hiking, biking and getting away to the Eagle River, WI area. 

Liz Krause

Liz Krause

Vice President of Marketing

Liz has almost two decades of marketing experience and 10 of those years dedicated in telecom and has a Bachelor's Degree in Business Administration, minoring in Music Business. Liz also likes to keep her creativity energized through gardening and photography, plus she loves watching old black & white murder mysteries with her husband.

Felicia Husfeldt

Felicia Husfeldt, CPA

Vice President of Finance

Felicia obtained her Bachelor's degree in Accounting from Northern Illinois University and joined Converged in 2016 as a part-time bookkeeper and dazzled us with her financial brilliance.  Now in a leadership role, her drive extends well beyond the workplace. She has a passion for activism, especially concerning animals, and is a proud vegan.

Support & Operations

Ryan Canton

Ryan Cayton

Advanced Enterprise Solutions Engineer

Ryan has been in the IT and communications industry his entire career, starting with the United States Airforce. He’s a married father of two who’s passionate about auto mechanics and his collections of skateboards, Hot Wheels and rocks & minerals.

Josh Martin

Josh Martin

Senior Advanced Solutions Engineer

Josh is an Austin, Minnesota native that’s served in the IT field since the mid-1990's, eventually mastering all things Mitel & network security.  When Josh isn’t working, all his free time is dedicated to raising his three children and dreaming of Cinnabon. 

James Hamlin Photo

James Hamlin

Mitel Connect Engineer

James is a 24-year veteran engineer with extensive experience in high-end Mitel tech support, engineering and analytics. He’s a die-hard Tampa Bay sports fan plus enjoys kayaking, smoking meats and hanging out with his 190-pound Mastiff named Pickles.

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Jill Rife

Director of Projects and Service

Jill boasts a long career in telecommunications, with a BS in Marketing and extensive experience in implementation and project management. On any given day, you’ll find her reading a good book, listening to music and enjoying Arizona with her husband, two children and dogs.

Sales

Mark Johnson

Mark Johnson

Senior Account Executive Mid-Enterprise Accounts

Mark got his start in sales working for MTV. Since then, he’s found a passion for leading clients to better ways to communicate, which he has exceled at for the past 20 years. When he’s not out searching for Sasquatch, Mark enjoys skiing, playing bass, mountain biking and spending time with his family.

Scott Dressel

Scott Dressel

Senior Account Executive Mid-Enterprise Accounts

Scott has a BS in Business Administration and has worked in technology sales for over 25 years, growing a previous employer to a $3 million-dollar annual division. He and his wife are avid runners and have competed in many 5k's, 12k's, and full marathons. On more relaxed days, you will find him restoring his classic truck or boating.

Mandie Dekker

Mandie Dekker

Client Success Manager

Mandie began her journey into the world of telephony with Converged in 2015. Since then, she has learned the ShoreTel platform inside and out and has earned RingCentral certification. Mandie, her husband, and two children love everything related to Chicago sports, and each of them have their Black Belts in Taekwondo.

Technical Account Managers

Steve Doerr

Steve Doerr

Program Leader, Technical Account Team

Joining us in 2015, Stephen’s expertise in project management has led him to successful roles in operations, training, and implementation. Outside of work, Stephen is a die-hard sports fan and has a large card collection that dates back to the 1950s. Including a 1952 Topps Mickey Mantle.

Eric Collins

Eric Collins

Technical Account Manager and Solutions Expert

Eric has 15 years in the telecommunications industry working as a communication technician, instructor, and trainer. He holds a Master's Degree in Networking and Information Security, plus a few self-proclaimed specializations in nap analysis, ‘impromtuism,’ and magic.

Nicole Brusich

Nicole Brusich

Technical Account Manager

Nicole began her career at Ticketmaster and eventually migrated to the world of VOIP.   She cherishes being a mom, devouring tacos and fostering dogs...not necessarily in that order.  Nicole believes “Knowledge is Power” and enjoys educating her clients on the finer points of cloud PBX.

Marketing

Keith Koons

Keith Koons

Content Marketing Manager

Keith is a dedicated wordsmith that’s spent the past 15 years conceptualizing digital campaigns for large clients.  He’s also a former restaurant owner with a Bachelor of Business Administration and has a passion for classic cars, the Miami Dolphins and weekend getaways to cozy beach towns.

Garrett Frutchey

Garrett Frutchey

Digital Marketing Specialist

Garrett graduated from Ball State University in 2019 with a BS in Marketing, minoring in Economics. He started at Converged as a part-time marketing intern in early 2020 and has grown into an integral part of our digital marketing strategies. He’s always up for a ping-pong match and is currently focused on fitness, which balances out his addiction to making pizzas.

Suellen Meyers

Suellen Meyers

Content Writer

Suellen specializes in writing snappy, concise, and cohesively branded copy across all marketing channels by associating the business she's writing for with a celebrity or fictional character, which she channels as she creates. She holds an MFA in Creative Nonfiction from Bay Path University, lives in the desert but is a California girl at heart, and rearranges her life around the Dodgers TV schedule during baseball season.

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