Meet The Team

Leadership

Joe Rittenhouse

Joe Rittenhouse

President of Business Development

Joe started in the telecom industry as a Lucent & Nortel engineer in the 90’s and later acquired his father-in-law’s telecom refurbishing business in 2001.  He likes to say that he graduated from “the school of hard knocks” since all of his IT expertise came from hands-on learning.  Joe has been married to his wife Sarah for over 21 years and is a father of four awesome kids. He also loves snowboarding, DN ice sailing, hiking and taking in as many Phish concerts as possible each year.

Eric Peterson

Eric Peterson

President of Operations

For over 25 years, Eric has been solving IT problems and ensuring businesses use their data and communication technologies to their fullest potential. He has a BS in Information System, refers to himself as a “doer guy who does stuff and gets stuff done,” and continuously innovates new ways to tackle IT challenges.  Eric also loves hockey and is a die-hard Chicago Blackhawks fan, plus whatever team his son is currently playing on.

Amy Roman

Amy Roman

Chief Revenue Officer

Amy has used her extensive experience in sales and marketing to drive growth at everything from global healthcare corporations to technology startups. Her secret to success is always to do the right thing for the customer, even when that means broaching the tough conversations and paving the way for team success by providing tools and removing obstacles. Amy enjoys everything from tennis to weightlifting to snowboarding and, most of all, spending time with her two teen boys.

Felicia Husfeldt

Felicia Husfeldt, CPA

Chief Financial Officer

Felicia obtained her Bachelor's degree in Accounting from Northern Illinois University and joined Converged in 2016 as a part-time bookkeeper and dazzled us with her financial brilliance.  Now in a leadership role, her drive extends well beyond the workplace. She has a passion for activism, especially concerning animals, and is a proud vegan.

Chris Frey

Chris Frey

Vice President of Cloud and Contact Centers 

Chris has been a leader with unified communications and contact centers for 14 years. He holds a B.A. from the University of Wisconsin-Madison in Economics and Political Science.  In his personal life, Chris enjoys hiking, biking and getting away to the Eagle River, WI area. 

Support & Operations

Ryan Canton

Ryan Cayton

Director of Information Technology

Ryan has been in the IT and communications industry his entire career, starting with the United States Airforce. He’s a married father of two who’s passionate about auto mechanics and his collections of skateboards, Hot Wheels and rocks & minerals.

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James Hamlin

Mitel Connect Engineer

James is a 24-year veteran engineer with extensive experience in high-end Mitel tech support, engineering and analytics. He’s a die-hard Tampa Bay sports fan plus enjoys kayaking, smoking meats and hanging out with his 190-pound Mastiff named Pickles.

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Jill Rife, PMP

Director of Projects and TAMs

Jill boasts a long career in telecommunications, with a BS in Marketing and extensive experience in implementation and project management. On any given day, you’ll find her reading a good book, listening to music and enjoying Arizona with her husband, two children and dogs.

Sales

Lori Campbell

Lori Campbell

UCaaS and CCaaS Solution Architect

Lori is a 30-year telecom veteran with roots in operations management and installations for ShoreTel & Mitel. She’s originally from Maryland and raised her three children in Northern California, where she found her passion for MLB and little league. Fun fact- after college, Lori traveled with Ringling Brothers for four years as their Telecom Director. 

Mark Johnson

Mark Johnson

Senior Account Executive Mid-Enterprise Accounts

Mark got his start in sales working for MTV. Since then, he’s found a passion for leading clients to better ways to communicate, which he has exceled at for the past 20 years. When he’s not out searching for Sasquatch, Mark enjoys skiing, playing bass, mountain biking and spending time with his family.

Scott Dressel

Scott Dressel

Senior Account Executive Mid-Enterprise Accounts

Scott has a BS in Business Administration and has worked in technology sales for over 25 years, growing a previous employer to a $3 million-dollar annual division. He and his wife are avid runners and have competed in many 5k's, 12k's, and full marathons. On more relaxed days, you will find him restoring his classic truck or boating.

Phelim White

Phelim White

Enterprise Account Executive

Phelim has worked in the cloud communications industry since 2002, starting as an early team member to M5 (which sold to ShoreTel). He was born in Dublin, Ireland and currently resides in NY with his wife and twin children. Phelim has also worked as a professional musician and has a passion for playing squash. 

Mandie Dekker

Mandie Dekker

Client Success Manager

Mandie began her journey into the world of telephony with Converged in 2015. Since then, she has learned the ShoreTel platform inside and out and has earned RingCentral certification. Mandie, her husband, and two children love everything related to Chicago sports, and each of them have their Black Belts in Taekwondo.

Samantha Owens

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Samantha Owens

Executive Administrator

Samantha is a talented executive administrator with UC experience dating back to Corvisa (now ShoreTel/Mitel). She’s a Milwaukee native that graduated from the University of Wisconsin with a degree in Sociology. Samantha is also a lover of watermelon and weekend trips to Starbucks with her young daughter.

Brittany Perry

Sales Administrative Assistant

Brittany has been a talented professional administrator for the past 12 years and a proud native of Northern Virginia. She's a happily married mother of four that's embraced the farm life and getting away to the mountains. Brittany's secret superpower is classical piano, although she also makes quite a fantastic sourdough.

Technical Account Managers

Steve Doerr

Steve Doerr

Technical Account Manager Team Lead

Joining us in 2015, Stephen’s expertise in project management has led him to successful roles in operations, training, and implementation. Outside of work, Stephen is a die-hard sports fan and has a large card collection that dates back to the 1950s. Including a 1952 Topps Mickey Mantle.

Eric Collins

Eric Collins

Technical Account Manager Team Lead

Eric has 15 years in the telecommunications industry working as a communication technician, instructor, and trainer. He holds a Master's Degree in Networking and Information Security, plus a few self-proclaimed specializations in nap analysis, ‘impromtuism,’ and magic.

Brett Spring

Brett Spring

Implementation Manager

Brett is a 25+ year veteran with deep experience on ShoreTel, Mitel, and modern communications platforms. He’s a proud father of four from Central Illinois who's a massive race fan that loves attending Road America events. Brett also believes that 'everything is better smoked' on his Traeger smoker.

Trevor Robbins

Trevor Robbins

Advanced Technical Account Manager

Trevor has been a stand-out IT business leader for the past 17 years and met us back in 2020 when his previous employer migrated to RingCentral. He’s been married for 10 years and has a huge passion for Vancouver Canucks hockey. As a former goalie himself, Trevor is born and bred in Madison, Wisconsin where he coaches his son Edwin. 

Monica Garcia

Monica Garcia

Technical Account Manager

Monica is a 15-year telecommunications veteran with a resume spanning Avaya, Toshiba, and NEC systems. She is also a proud mother of three amazing boys, a husky and two bearded dragons. Monica loves spending family time at the lake fishing and barbecuing, plus rooting for her hometown Los Angeles Dodgers.

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Amanda Pindel

Technical Account Manager

Amanda is a ten-year communications veteran with a specialization in high-profile UCaaS implementations. She grew up in Illinois, has a bachelor’s degree in film, and loves nature and architectural photography. Amanda also enjoys trying unique candies from around the world.

Marketing

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Keith Koons

Katherine Hirsch

Senior Events and Marketing Manager

Katherine's get-it-done attitude started with her career during her time at AOL. Since then, she's navigated her way through cellular, satellite, automotive, and software industries building a full spectrum of marketing skills along the way. Growing up in an Air Force family, Katherine claims the East Coast as home. A space geek at heart, she was thrilled to learn she could see the Cape Canaveral rocket launches from her home when she moved back to Florida for the 3rd time.

Keith Koons

Senior Content Strategist

Keith is a dedicated wordsmith that’s spent the past 15 years conceptualizing digital campaigns for large clients. He’s also a former restaurant owner with a Bachelor of Business Administration and has a passion for classic cars, the Miami Dolphins and weekend getaways to cozy beach towns.

Suellen Meyers

Suellen Meyers

Content Editor and Social Media Manager

Suellen specializes in writing engaging, branded copy by associating the business she's writing for with a celebrity or fictional character, which she channels as she creates. Able to spot a typo from a mile away, she holds an MFA in Creative Nonfiction from Bay Path University, and rearranges her life around the Dodgers TV schedule during baseball season.

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