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Blog
Navigating UCaaS and CCaaS Renewal Dates: A Strategic Approach
Mar 26, 2024
In the aftermath of the pandemic, we've witnessed a significant surge in the adoption of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. Safeguard your business against potential pitfalls and empower you to leverage negotiations to your advantage.
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Navigating the Shift: The lost art of Customer Success
Mar 26, 2024
In the dynamic world of Software as a Service (SaaS), the transformation of the Customer Success Manager (CSM) role reflects broader industry shifts and economic pressures.
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The Transactional Pitfall: Where UCaaS and CCaaS Vendors Fall Short
Mar 26, 2024
In the rapidly evolving technological landscape, UCaaS and CCaaS industries are at the forefront of innovation and customer interaction enhancement. Learn about our approach to reimagining partnerships in the CCaaS and UCaaS industries.
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Comprehensive Support: From Implementation to Post-Implementation with CloudCare
Mar 26, 2024
A distinctive advantage of CloudCare lies in its capability to manage both the implementations and the crucial post-implementation support phase. Our approach ensures the path to implementation success is both clear and attainable.
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Beyond the Transaction: The Value of Strategic Partnerships in UCaaS and CCaaS
Mar 26, 2024
In the rapidly evolving landscape of UCaaS and CCaaS, the nature of the partnership between vendors and their clients can significantly impact the success and strategic growth of businesses. Discover the different approaches vendors take with their clients and understand the differences in each.
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You're Not Alone: A Blueprint for Mitel End-of-Sale Migration
Feb 15, 2024
Mitel (formerly ShoreTel) has announced the End-of-Sale (EoS) for its MiVoice Connect platform; thus, businesses are reevaluating their communication infrastructure and strategies.
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Have ShoreTel or Mitel MiVoice Connect? The End is Here
Feb 14, 2024
It's officially done. Mitel (formerly ShoreTel) announced its End-of-Sale (EoS) for MiVoice Connect platform software, hardware, and all related applications, beginning July 6, 2024. If you're wondering what you should do now, here are your next steps.
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Navigating the Cloud Communication Frontier: Your Guide to Teams and Telephony Options
Jul 11, 2023
The calling feature that comes with Teams works only within the Teams environment (your Teams-to-Teams users). So, how do you integrate Teams and telephony for users that require outside calling capabilities and still build a cohesive cloud solution? Here's our guide.
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AI Promises to Revolutionize Cloud Communications, Can It Deliver?
Jun 07, 2023
It's not a reach to say AI has taken the world by storm. And AI has already significantly impacted cloud communications by providing tools that help teams work more efficiently while offering personalized experiences, promising to increase revenue. But is it hype, or will AI live up to its promises?
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Building a Case for Cloud Part 2: The Executive’s Guide to Common Cloud Migration Challenges
May 23, 2023
Navigating the complexities of cloud migration requires careful planning and strategic execution because no cloud migration is one size fits all. Gain valuable insights for making your move to cloud value-based, including what you need to know to plan a successful cloud migration
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Building a Case for Cloud Part 1: The Executive's Guide to Justifying Migration
May 12, 2023
As an executive leader, how do you justify the move for your organization? Rationalizing the integration of cloud services into your infrastructures successfully means it's crucial to understand the impact it will have on your business and financial management processes.
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Smooth Moves: 5 Steps to Make Your Cloud Migration Easier
Apr 11, 2023
Changing your communications infrastructure might seem like a daunting challenge. To ensure a meaningful cloud computing journey, it's crucial to prioritize a strategy driven by business outcomes in addition to cloud adoption. Here are five steps to pave the road and make your migration easier.
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What’s the Best Strategy for Microsoft Teams and Telephony?
Apr 04, 2023
Chances are your employees already have a Microsoft 365 subscription, which includes access to Microsoft Teams, but can that replace a full-featured solution and how does Teams fit within our overall communications strategy?
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Contact Center Essentials: What to Know About Cloud Solutions
Mar 29, 2023
Is today's modern cloud contact center the key to business success? Contact center technology has advanced significantly, improving the contact center experience for agents and customers alike by providing more robust tools, better ease of use, and enhanced assistance on every call.
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The Road to Revenue Is Paved with CCaaS-Enhanced CX
Mar 22, 2023
Providing a positive customer experience is essential; that's nothing new. But did you know that understanding which customer experience (CX) investments are worthwhile for your contact center can make it a path to profitability?
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ShoreTel Days are Over: Mitel Announces EoS for Connect Platform
Mar 09, 2023
Mitel has quietly informed partners that another End-of-Sale is heading down the pike. Here's what that means for the industry and how affected businesses can remain competitive even in a rapidly changing landscape.
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TCR SMS Compliance: What You Need to Know and Key Dates
Mar 02, 2023
An important new SMS law quietly went into effect on March 31st, 2023, for all 10DLC (standard 10-digit long code) business numbers. Here's everything you need to know to stay compliant.
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Top 3 Contact Center Trends That Are Driving Business Outcomes
Feb 28, 2023
AI-driven productivity, personalized customer experiences, and redefining employee engagement are not new concepts to the contact center. However, they're becoming more recognized as helping forward-thinking organizations achieve meaningful operating benefits.
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What Do Avaya’s Current Struggles Mean for UCaaS?
Feb 21, 2023
When Avaya recently entered bankruptcy for the second time in six years, it's understandable even the most loyal of Avaya's userbase would feel the tension. Although the company has now exited bankruptcy, issues remain. Here's a guide for current Avaya customers on where to go from here.
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Maximize Your Cloud Communication Investment with Proper Training
Feb 09, 2023
You've adopted a UCaaS or CCaaS platform. Maximize your investment and ensure the success of your new tools by properly training end-users.
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