Insight and updates on UCaaS, CCaaS, cloud migration, and more

An on-premise PBX comes with benefits that a cloud-based solution doesn't provide and vice versa. But what if you didn't need to choose one or the other? For many businesses, including those in the financial services industry, you can get the best of both worlds with a hybrid solution.

The flexibility you gain from migrating away from an on-prem PBX to a cloud based solution is night and day. You gain a handful of benefits like higher reliability, increased user experience and even reduced costs. See what other benefits you can utilize with a move to the cloud!

When you choose Converged Technology Professionals as your Mitel support partner you get a true business partnership. The process we have for change of partner was made to ensure that everything is done right and to create peace of mind when it comes to your Mitel PBX system. Read more to see what aligning with us looks like!

There are many reasons to consider implementing skills based routing including time and money savings, an increase in agent productivity and a higher level of customer experience just to name a few. See what other benefits you and your team could experience by implementing this powerful customer service solution.

Business disruption is never ideal, especially if this disruption comes in the form of your communications going down. This negative business impact can come with a big financial cost and a lot of stress. That is why it is important to align with a partner that always has your back and works with your best interest at heart.

There are many metrics to measure the success of your contact center, but which ones should you prioritize as a call center manager? Check out our breakdown of just a few things you should be on the look out for to keep you call center efficient!

Keeping up with new product releases and updates it a crucial part of operating a Mitel system. But it can also be a headache to find the information that is relevant to you. See how you can stay current with your Mitel MiVoice Connect PBX or Mitel MiVoice Connect Contact Center without having to sift through all the unnecessary information.

When calling 911, nothing should stand in the way of the caller receiving help as soon as possible. That is the goal of Kari’s Law & RAY BAUM'S Act. Not only should you abide by these laws to keep your employees safe in an emergency situation, they could also come with legal ramifications if not followed. See how you can be Kari’s Law & RAY BAUM'S Act compliant!

Here are five benefits businesses are experiencing with cloud-based phone systems. Keep up with technology, enjoy the cost-savings, and much more.

Having a good cloud PBX partner could determine the success of your communications solution. If you are experiencing costly issues like bad call quality or frequent outages it may be time to say goodbye to your current provider. See what other warning signs you should be on the look out for in your current cloud PBX provider.

Outbound calling is not just for telemarketers and debt collectors anymore. It is now used by a wide range of businesses including healthcare, travel, and even fundraisers. This growth in users and industries has also been met with technological innovation with artificial inelegance (AI) features and countless integrations. See what a new feature-rich outbound calling solution could mean for your organization!

Migrating your business communications to the cloud is not as easy as it may seem. Aligning with a trusted cloud partner that understands your business and industry can prevent you from having a failed I.T. project. But beware, not all partner are to be trusted. Check out the full article to see what you should look for when choosing who to work with.