CT Pros Blog

Welcome to our Blog!

  • The Value of a Trusted Cloud Partner

    The Value of a Trusted Cloud Partner

    Feb 05, 2021
    Migrating your business communications to the cloud is not as easy as it may seem. Aligning with a trusted cloud partner that understands your business and industry can prevent you from having a failed I.T. project. But beware, not all partner are to be trusted. Check out the full article to see what you should look for when choosing who to work with.
    Full story
  • Contact Center Engaging Millennials and Gen Z

    Is Your Contact Center Engaging Millennials and Gen Z Customers?

    Feb 02, 2021
    With Millennials making up over a third of the global workforce and Gen Z starting to usher in, it is crucial for companies to appeal to these audiences. These tech savvy groups expect companies to be able to be reached on any device and on multiple platforms. See how you can adapt to these generations while also improving employee performance!
    Full story
  • RingCentral App Makes Your School District’s Workday Easier

    How the RingCentral App Makes Your School District’s Workday Easier

    Jan 26, 2021
    The education landscape has changed a lot in the past year and so should your phone system. Many school districts are being held back by older communications solutions that makes remote collaboration with faculty, students, and parents a nightmare. A flexible, reliable communication solution would fix this problem and result in a better education experience.
    Full story
  • Master Agent vs. Partner

    Master Agent vs. Partner: Which is Best For Helping You Find A Cloud Communication Solution?

    Jan 19, 2021
    There is a lot that goes into adopting a new cloud communication system. That is why it is so important to work with someone that works with your best interest in mind. Working with an agent may seem like a great choice in the beginning but after the project is complete you are left stranded and they are no where to be seen. See how a partner is different and how they are best for the long term!
    Full story
  • Is Your Business a Victim of App Overload?

    Jan 12, 2021
    Switching between apps is common practice in today's app-heavy business world. But what is the downside of this small time wasting activity? See what it could be costing you and how you can better combat this problem!
    Full story
  • Understanding the Gartner Magic Quadrant 2020 for UCaaS

    Jan 06, 2021
    Every year the research and advisory firm, Gartner, provides insights on a variety of IT industries, including Unified Communications as a Service or UCaaS. With the recent shift in remote work UCaaS has seen massive innovation and many new companies have entered the market. Check out this years Gartner Magic Quadrant report and see which cloud-based communications providers came out on top this year!
    Full story
  • The Top Five Features to Look for in Enterprise Headsets

    Jan 05, 2021
    A good quality headset may not seem that important but they actually have a great impact on your contact center agent's performance. An advanced headset are not only more comfortable to be worn for long periods of time, they also come with features that give a boost to productivity that your customers will benefit from. See what you should look out for when choosing which headset to go with!
    Full story
  • Where’s the ROI When Choosing a Cloud Contact Center?

    Dec 14, 2020
    Migrating away from an on-premise pbx system requires a lot of planning and research. Part of that research process is figuring out what the ROI, or return on investment, would be for a new cloud-based solution. Since a cloud solution is not an owned piece of hardware like its on-premise counter-part, tackling the question of ROI must be done differently. Read to find out how much a move to the cloud could save you!
    Full story
  • Tackling The Biggest Challenges for Contact Centers in 2021 & Beyond

    Dec 01, 2020
    Managing and operating a contact center is no easy task, especially with the constant business disruption that 2020 consisted of. We are seeing 2021 to pose its own challenges and if you want to come out on top, you must be prepared to conquer them.
    Full story
  • Early Warning Signs Your PBX System is Failing You

    Nov 10, 2020
    The telecommunications industry has seen a massive leap forward when it comes to innovation. The traditional on-premise PBX system is being left behind with a newer, flexible, reliable cloud-based solution taking it's place. See how the pit-falls of the outdated PBX system are being fixed with the cloud!
    Full story
  • Swami Dictionary – Your Guide to the Wild World of Unified Communications

    Oct 30, 2020
    With so many terms thrown around in the unified communications industry it's sometimes hard to keep them all straight. That is why we have developed the Swami Dictionary! This resource is packed with useful terms that you may bump into during your journey into the industry.
    Full story
  • UCaaS vs UCCaaS: Which Communication Solution is Right for You?

    Oct 20, 2020
    While they may sound very similar, UCaaS and UCCaaS, there is one major difference. Find out what that difference is and see which solution is right for you!
    Full story
  • How to be an Effective Remote-Based Contact Center Manager

    Oct 13, 2020
    Working remote comes with its own set of challenges, especially if you are also managing a remote team. Check out what you can do to overcome these challenges and be an effective remote-based manager!
    Full story
  • Cyber-attacks are on the Rise: How Prepared are Your WFH Employees?

    Oct 06, 2020
    It only takes one weak link to fall victim of a cyber-attack. With many employees working remote the likelihood of a security breach is more likely. That is why it is important to have the right technologies and protocols in place to ensure that your valuable business information stay secure.
    Full story
  • Are You Struggling With Trusting WFH Employees? The Struggle May be Mutual

    Sep 29, 2020
    A lot changes when work leaves the office and goes remote, including building relationships. Employees can no longer gather around a desk or a water cooler and have a casual conversation. This can attribute to a sense of being alone and can lead to a lowering of trust between employees and employer. See what you can do to prevent this!
    Full story
  • How Cloud Contact Centers Can Boost Customer Loyalty

    Sep 28, 2020
    It's no secret that a great way to increase customer loyalty is to provide good customer service. Moving your contact center to the cloud can do just that by giving your agents advanced communications tools that better personalize the customer's experience. Find out how adopting an omnichannel approach can lead to stronger customer loyalty!
    Full story
  • Allowable K-12 Education Use Cases to Acquire Communication Technologies with CARES Act Funding Grants

    Sep 18, 2020
    Here's what you need to know about the CARES Act funding and allowable use cases for Education K-12 so you can secure the right cloud communications technology for improved distance learning initiatives that support teachers and students.
    Full story
  • Experienced ShoreTel Support Partner

    Why Choosing an Experienced ShoreTel Support Partner is More Relevant Now than Ever Before

    Sep 16, 2020
    Learn why choosing an experienced ShoreTel partner provides greater value and benefit to your organization. From network and system optimizations, trustworthy advice and consultation, to knowledgeable experts that keep you up to date with the latest news and support updates.
    Full story
  • 4 Phishing Scams Your Employees Should be Aware of

    Sep 15, 2020
    The first line of defense that your company has to ward off cyber attacks is your employees. Because of this, it is important that they are educated in how to identify an email scam. Read more to see what these scams consist of and how you can protect yourself from them.
    Full story
  • Azure for the Remote Worker

    Sep 01, 2020
    The benefits that come with remote work are great for everyone, including employers. With the use of Microsoft Azure and their Windows Virtual Desktop, companies can avoid the costs of sending everyone a company laptop and save money by not worrying about potential costly repairs and maintenance. Check out the article to see all of the benefits!
    Full story

Follow us on Social

Follow us on LinkedIn Follow us on Facebook! Follow us on Twitter!

Contact Us