Insight and updates on UCaaS, CCaaS, cloud migration, and more

Many employers are feeling the impact of The Great Resignation, especially those with contact centers. With an already high turnover rate, recent events have made contact center agents extremely difficult to retain. See how you can best adapt to these changes to keep agent turnover to a minimum.

From the rise of hybrid work to many high-profile acquisitions, the communications industry went through a lot of changes in 2021. And with no signs of slowing, it is looking like 2022 will be full of exciting shake-ups as well.

When you think of a contact center, you likely don’t think of a hospital. But, that doesn’t mean that a healthcare provider couldn’t benefit from the tools that call center agents have. See why giving your medical workers advanced CCaaS functions could result in higher productivity and patient satisfaction.

Contact centers have gone through many dramatic changes in recent years thanks to automation and AI. One of the major benefits of the increase in technology in contact centers is agents no longer need to answer every single inquiry, resulting in higher productivity and a better experience for those who are the most customer-facing. See what other benefits come with modern contact center solutions!

When it comes to selecting a cloud-based communications solution, security should be a top priority. That is why we outlined 7 common security features that you should look out for when selecting which vendor to work with. If, after reading, you have any questions regarding the definitions discussed please feel free to reach out to one of our communications experts!

Recently, there have been many shake-ups in the communications industry. The most recent news to break was 8x8's acquisition of FUZE. See what all went into this $250 million deal and what the sudden surge of acquisitions in the UC industry should tell you before selecting which vendor you go with.

The partnership between Mitel & RingCentral is a very exciting development in the communications industry. Having access to an easy path to the cloud or hybrid with RingCentral, one of the top Gartner UCaaS Leaders, is something current Mitel users should be very excited about.

Burnout is a serious issue within contact centers. Without the proper tools in place, many agents and supervisors are likely to feel stressed to the point of quitting. See how modern cloud-based communication tools can prevent this frustration and make the contact center's experience more positive.

Microsoft Teams is an excellent business communication tool when used internally. However, when it comes to advanced telephony functions, the widely adopted platform is lacking. See how direct routing can help overcome the shortcomings of Teams and how you can best implement it.

From a complicated number porting process to hefty termination fees, there are many reasons that migrating to a cloud-based phone solution is complicated for large and enterprise businesses. See how Bandwidth Duet℠ with RingCentral can prevent these headaches.

As an experienced partner for both Mitel and RingCentral, our unique analysis of the current strategic partnership announcement between the two companies gives guidance and clear direction for Mitel clients wondering how this impacts them and what to do next.

Today's contact centers consist of many tools outside of the usual phone call. Customers expect you to have a channel that appeals to them like web chat, SMS, email, and so on. If your contact center agents are only relying on voice communication it is time to look at upgrading to a modern contact center solution!