CT Pros Blog

Mitel Minute Update: How the FCC 988 Dialing May Impact You and 10-Digit Dialing

CT-Pros Mitel Minute Update

In this Mitel Minute update, we are letting you know that Mitel has notified us that the global semiconductor shortage is now impacting the delivery dates of two specific IP phones.   

The FCC has initiated new dialing procedures that take effect in both 2021 and 2022 concerning the ability for users to dial 988 for reaching the National Suicide Prevention Lifeline.  The FCC is requiring compliance date by all telecommunications carriers, VoIP providers, and one way VoIP Providers to meet this deadline by July 16, 2022 as of the time of this posting.  

Mitel is not waiting around to react and has made some deadlines of their own which will require action on your part if you are impacted.

Mitel issued the full customer advisory notice here, however we are providing a summary of how this impacts Mitel administrators and their users for you below. 

Who Does this Impact? 

At this time the FCC order applies to 36 states.  Those outside of the 38 states are not impacted at this time and no action needs to be taken.  

However, if you are located in one of the 36 states Mitel has issued an advisory that in order for the 988 dialing to work, 10-digit local dialing must be implemented in the corresponding area codes.    Users need to understand that even if prior to this change they did not need to perform 10 digit dialing (area code + phone number) that they will need to start doing so, even if they are located within that same area code.  

Here is the chart provided by Mitel for the impacted states and area codes.  

Mitel FCC Area Codes

What are the Deadlines for Implementing These Changes? 

April 24, 2021 – this is the date when your business should start using 10 digit dialing for all local calls.    

October 24, 2021 -  this is the date when your business must be using 10 digit dialing for all local calls. Any calls not made using 10 digit dialing will not be completed and a recording will be played stating to hang up and try again.  

If your 10 digit dialing is not implemented after April 24th, 2021, calls will still complete until the final deadline of October 24th, 2021.  

Other Considerations 

Local dialing for phones are not the only devices impacted.  You must also consider any important safety and security equipment, such as medical alert devices, alarm systems, security systems, etc., that must also be programmed to require 10 digit dialing.  

This may require reprogramming of that equipment to ensure compatibility so please check with your supplier if any configuration updates or firmware downloads are required.  

Here are some other devices that may need reprogramming.  This is not all-inclusive, but a place to start for you.  Again, contact your supplier or support partner if you are unsure if updates are available or required.  

  • PBXs,  

  • Fax machines 

  • Internet dial up numbers 

  • Fire or burglar alarms 

  • Security systems and gates 

  • Speed dialers 

  • Mobile or other wireless phone contact lists 

  • Call forwarding settings 

  • Voicemail services 

Will individual phone numbers change?   


Will service charges change for dialing?   


Is what’s considered a local now, still considered a local call when 10 digit dialing is used? 


Do you still have to dial 1+area code for long-distance dialing? 


Do you still have to dial prefixes (eg “9”) when dialing from a multi-line telephone system (hotels, office buildings, etc,)? 


What about 711 and 911? 

 No prefix is needed, you can still dial those numbers like before. 

What about 211, 311, 411, 511, 611, 711 or 811? 

If these are currently available in a given community, customers can dial these codes with just three digits 

What about National Suicide Prevention Lifeline?

They still only require 3 digit dialing for 988, but can also be dialed with their standard 1-800-273-TALK (8255)  number. 


Additional Links: 


If any questions, please reach out to your account manager and they'll be glad to assist.   If you are not a current customer and are looking for a reliable Mitel/ShoreTel Partner to help your business, please contact us using our contact form.


*This information was provided to us from Mitel and is available on their website using the links above.   This information is accurate at the time of publication however is subject to changes at any time.  Contact your account rep for further details.

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