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Our Mitel Minute Update: Hardware Shortages Expected to Continue into 2022 & Beyond



Article updated 11/22/21


With the recent news of Mitel choosing RingCentral as their exclusive UCaaS partner, one has to wonder what else is really behind this massive news announcement.  If only we could be a fly on the wall in those Corporate offices ... err ... virtual video walls. 

As a Mitel partner that has had Platinum status for many years, we've seen some sort of shake-up at Mitel coming for a while. 

Most of us know that premise-based communications has fallen to the wayside, we've seen it with our own Mitel customer base for starters.  But this is in no way limited to Mitel. 

First Avaya, Now Mitel Partners with RingCentral

Remember how Avaya chose to partner with RingCentral by white-labeling RingCentral's Cloud Office product to Avaya Cloud Office?  That got them off the hook for not being able to keep up with their own cloud platform. 

And the pattern of turning to a reliable cloud platform like RingCentral continues as Mitel is now relying on RingCentral's MVP product to allow them to cash out on cloud with their strategic partnership with RingCentral, an industry leader in the UCaaS space.  "If You Can't Beat Them, Join Them" is probably very apropos here because that's exactly what they did.

If you're a MiVoice Connect or a MiCloud Connect user, we speak more about the RingCentral Mitel partnership here and what you need to know. 

Is the OnPrem PBX Dead?

The debate continues if onprem PBX is really dead, dying, on life support, or getting a triple bypass to keep the lifeblood flowing.  Will Mitel do a 180 on their whole MiVoice PBX future roadmap?   

Issues like the global shortage of microchips don't seem to help as even that alone continues to have an impact on supply chains for Mitel and other premise-based providers, which is driving up retail and refurbished pricing across the industry.  This trend is expected to continue into 2022 and the industry is seeing large organizations continue to stockpile replacement hardware and desk phones.  As a result, global shortages may not have reached their peak entering the fourth quarter of 2021. 

For Those Needing to Stay OnPrem but Want Cloud Functionality

On a related note, the popularity of cloud vendors has also driven up costs for premise-based support contracts over the past several years, similar to the mass exodus of the home telephone for VOIP technologies.  As fewer organizations rely on traditional PBX technology, those remaining see drastically increased costs with inferior support levels.  The global hardware shortage compounds this challenge and narrows the path forward for premise-based technologies.  


If you have any questions about your Mitel equipment and future plans, please reach out to your account manager and they'll be glad to assist. If you are not a current customer and are looking for a reliable Mitel/ShoreTel Partner to help your business, please contact us using our contact form.


*Some of the information was provided to us from Mitel through their Partner communications.   This information is accurate at the time of publication however is subject to changes at any time.  Contact your Converged Technology Professionals account rep for further details.

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