CT Pros Blog

Not All 6900 Phones Are Compatible With MiVoice Connect. What You Need to Know.

Aug 12, 2020

As your favorite Mitel Platinum Partner, we will be addressing the issues with purchasing refurbished 6900 phones as it relates to compatibility with Mitel Connect.

Not all 6900 Phones are the Same

Not all phones are created equal, this is especially true if you are trying to use a 6900 phone that existed prior to Mitel Connect.  The reason you need newer phones is because you cannot replace the firmware on the older ones to be compatible.

Beware of Refurbished 6900 phones

Buying refurbished phones may seem like the way to go when only looking at price point but do not fall for this.  If you go the refurbished route and it turns out that the 6900 phones that you purchased are not compatible, you will have wasted a lot of time and if you are dealing with a vendor that doesn’t accept returns, you will be out of a lot of money.

This is not to say all refurbished phones are incompatible, but the risk is higher if you don't know exactly which 6900 phone you need and what to look for, or know the right questions to ask.

How Can You Know You're Getting The Right Equipment?

You could of course do the research yourself and take the risk.  

Another option is you can contact us! We will point you in the right direction to not only get the correct product that will be compatible to Mitel MiVoice Connect but we can ensure that the product you get is certified.  

As your support partner, we can source the right phones for you and help take the guesswork out of the equation.  

The Full Mitel Bulletin (Number PB201915A):

We’ve included a link here to a Mitel Bulletin from 2019, so you can view and download the official bulletin for your own review. It includes more details your IT team should read regarding deployment and other features.

View PDF bulletin here.  

 

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