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Blog
Business Leaders Question the Hybrid Workplace
Apr 12, 2022
For many businesses, the era of remote work is over. Those same employers may also be getting hit the worst by "The Great Resignation." See how your organization can not fall victim to increased turnover rates by implementing a hybrid work environment.
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How To Use Microsoft Teams Whiteboard in Your Next Meeting
Apr 07, 2022
If you are tired of PowerPoint presentations, we recommend you take a look at Microsoft Teams Whiteboard tool. Collaborate with your team in real-time and create engaging 2-way conversations with this intuitive and fun feature.
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The Top RingCentral Features Driving Growth for Sales Teams
Mar 29, 2022
Sales reps do a lot more than just make cold calls. With modern contact center solutions, there are many ways your reps can get in contact with your customers and prospects. See which RingCentral tools can improve your customer experience and make your employees more efficient.
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Four Common Signs Your Internal Communications Are Failing
Mar 22, 2022
While we love remote work, we are not blind to the downsides that could come with working from home. That is why it is important to be mindful of the potential negatives so that they can be prevented in the future. See what warning signs your organization should be on the lookout for!
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The Difference Between Mitel End of Sales and Mitel End of Life
Mar 09, 2022
End of Life? End of Sale? What are the differences? If you are a current Mitel Cloud Connect customer it is crucial that you know. See what steps you need to take in order to adapt and plan your migration to your next communications platform.
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How Unified Communications Enables Healthcare Organizations to Become Leaner and More Efficient
Mar 07, 2022
From scheduling appointments to being able to communicate with emergency responders, communications play a vital role in healthcare. But with so many options, what should you be on the lookout for when choosing a new unified communications (UC) solution?
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Why Short-Term UCaaS Agreements Don’t Make Sense
Feb 22, 2022
We get it. Signing a long-term contract with a vendor that you haven't personally used yet is very daunting. However, opting for a short-term contract could be a huge mistake after making your final decision. See what benefits you can be missing out on if you decide to not go with the long-term option.
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A Partner Perspective on Mitel to RingCentral Migrations
Feb 18, 2022
The Mitel & RingCentral partnership is definitely an exciting development in the communications industry. But, for current Mitel customers, there are many questions being asked about migrating to RingCentral MVP. We hope to ease your concerns in this article!
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Preparing for a Hybrid Workforce in 2022 & Beyond
Feb 15, 2022
Hybrid looks different for every company. It could mean that part of your workforce is remote and the other is in-person or you may have a team that splits their time between home and the office. Either way you decide to go, you must have a plan in place to utilize all of the benefits that come with hybrid work.
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Mitel Minute Update: 6900 Series Phones Are Now RingCentral Compatible
Feb 09, 2022
Mitel and RingCentral announced a partnership a few months back and they are again solidifying their relationship by announcing that the Mitel 6900 series phones will be cross-compatible with RingCentral MVP. See which phone features you will be able to utilize on RingCentral's cloud platform.
Full story
3 Ways Recent Acquisitions and Partnerships Enhance CCaaS
Feb 07, 2022
You probably hear all the time that the communications industry experiences constant innovations, but what does that mean for you and your contact center agents. See what you could soon utilize by starting a cloud migration project today!
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Six Problems Cloud Communications Solves for Financial Services
Jan 25, 2022
There is a lot of factors that make financial services a challenging industry; communications being one of them. See how migrating your communications to the more flexible and efficient cloud can result in higher customer satisfaction.
Full story
Don't Let The Great Resignation Gut Your Contact Center
Jan 10, 2022
Many employers are feeling the impact of The Great Resignation, especially those with contact centers. With an already high turnover rate, recent events have made contact center agents extremely difficult to retain. See how you can best adapt to these changes to keep agent turnover to a minimum.
Full story
The 2022 UCaaS Preview: Upcoming Trends in Unified Communications
Jan 07, 2022
From the rise of hybrid work to many high-profile acquisitions, the communications industry went through a lot of changes in 2021. And with no signs of slowing, it is looking like 2022 will be full of exciting shake-ups as well.
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How Medical Practices Can Better Handle Days With High Call Volume
Dec 21, 2021
When you think of a contact center, you likely don’t think of a hospital. But, that doesn’t mean that a healthcare provider couldn’t benefit from the tools that call center agents have. See why giving your medical workers advanced CCaaS functions could result in higher productivity and patient satisfaction.
Full story
How Contact Center Automation Makes Customer Service More Personal
Dec 16, 2021
Contact centers have gone through many dramatic changes in recent years thanks to automation and AI. One of the major benefits of the increase in technology in contact centers is agents no longer need to answer every single inquiry, resulting in higher productivity and a better experience for those who are the most customer-facing. See what other benefits come with modern contact center solutions!
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UCaaS Security: The 7 Definitions You Need to Know
Dec 09, 2021
When it comes to selecting a cloud-based communications solution, security should be a top priority. That is why we outlined 7 common security features that you should look out for when selecting which vendor to work with. If, after reading, you have any questions regarding the definitions discussed please feel free to reach out to one of our communications experts!
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More UCaaS Acquisitions Ahead- 8x8 Buys FUZE While Ericsson Acquires Vonage
Dec 06, 2021
Recently, there have been many shake-ups in the communications industry. The most recent news to break was 8x8's acquisition of FUZE. See what all went into this $250 million deal and what the sudden surge of acquisitions in the UC industry should tell you before selecting which vendor you go with.
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A Deeper Look at Mitel RingCentral Hybrid UCaaS
Nov 30, 2021
The partnership between Mitel & RingCentral is a very exciting development in the communications industry. Having access to an easy path to the cloud or hybrid with RingCentral, one of the top Gartner UCaaS Leaders, is something current Mitel users should be very excited about.
Full story
How Moving to the Cloud Can Empower Your Contact Center Workforce
Nov 25, 2021
Burnout is a serious issue within contact centers. Without the proper tools in place, many agents and supervisors are likely to feel stressed to the point of quitting. See how modern cloud-based communication tools can prevent this frustration and make the contact center's experience more positive.
Full story
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