CT Pros Blog

How RingCentral's Integration with Microsoft Teams Can Further Your Business Communications

Jul 15, 2020


RingCentral and Microsoft Teams Integration -LI

 

Converged is a RingCentral Preferred partner, we are always wanting to help businesses discover how RingCentral can work for them.   

With the recent news about RingCentral’s native integration with Microsoft Teams, we’ve decided to write this post to explain how and why the wait is over for those who feel they’ve been prevented from moving to the cloud due to their dependence on Microsoft Teams.

Microsoft Teams is no doubt extremely popular as a communications tool among businesses that have it integrated throughout their ecosystem, causing a strong reliance on it as an effective communications application for employees company-wide.

Microsoft Teams and RingCentral Integration

The challenge that many companies face is that Teams lacks the ability to use robust voice functionality that takes place outside of the application itself.  For example, how voice calls are handled, calling plans chosen, scalability, and integrated collaboration tools such as video. 

To take advantage of all that requires integrating with multiple vendors and multiple applications and quite frankly, it can become one heck of a challenge to manage it all.

It might work fine as is, but it’s clunky, certainly not seamless, and it’s so integrated throughout your company that the mention of leaving Teams and using another communications solution is just out of the question.  

Your reliance on Teams is huge, and we get it.   And so does RingCentral.

That’s why they’ve created an integration with Teams that allows your users to still communicate and collaborate as they always have within Teams.  

But the difference is that now your Teams integrates seamlessly with RingCentral’s powerhouse of cloud-based voice and video capabilities that increase efficiency and productivity, while also reducing costs.  Examples are as follows:

  • Advanced Call Controls (direct call routing, handling, recordings, queues, etc.)
  • IVRs
  • Integrated Video meetings and webinars
  • Call Analytics
  • Manageability from a single interface
  • Additional Integrations

If you’re thinking we’re just talking UCaaS hyperbole, we invite you to test us out and request a free cost-comparison analysis that our team will create for you to show you the difference RingCentral can make for your budget and bottom line.

What Does this Really Mean for You?

You are no longer reliant on your aging and costly on prem PBX just because of wanting to keep using Teams! 

You can still migrate to the cloud and keep using Teams the way your users are familiar with.  Oh, and you’ll most likely save a bunch of telecom expenses too.

Keep in mind, this is a seamless integration that will allow you to continue your communications all within Teams and yet have access to RingCentral’s robust cloud platform that your business needs to thrive.

Benefits of a RingCentral and Teams Integration

In addition to the access to advanced features, those who take advantage of the integration will benefit greatly from more productivity, scalability, and cost savings.  We’ve listed a few below.

Toll Free Numbers and Global Calling

RingCentral allows you to utilize their global phone system capabilities in over 40 countries. With toll-free numbers in more than 100 countries, the ability to scale your communications globally can be done with ease.

How much are you paying from your current carrier? Or does your carrier even offer this for you?  It’s time to start digging, and we can help you with our free cost-comparison analysis

Easy Adoption Due to Using the Same Familiar Teams Interface

If you and your users have grown to love the Teams interface no worries, integrating natively with RingCentral is intuitive and does not include any additional downloads, bots, or plugins. Being able to utilize both platforms gives you an increase in productivity with no additional training. 

Keep using the interface you’re already familiar with, no need to learn a brand new platform.

Ease of Management from One Interface

This should make every IT admin fill with joy as they will be able to manage their organization’s user base from one easy to use interface. A Single Sign-On is supported with this integration meaning that Team’s users can automatically be authenticated and connected to their RingCentral communications account when they log in to Teams.

Confidence with Secure Telephony

A common misconception with cloud platforms like RingCentral is that you are losing control over security.  This is not the case at all.  

RingCentral comes with seven layers of enterprise-grade security and geo-redundant data centers around the world.  Their 99.999 SLA alone is impressive, not many can match that.  

In addition, RingCentral is compliant with all the necessary regulatory requirements for your industry, such as SOX-2 and HIPAA. They even take it a step further with their HiTrust CSF Certification which has become the benchmark that organizations apply to safeguard ePHI data.   

Businesses are enjoying the benefits of knowing this level of security is built into RingCentral, especially at a time when so many employees are in a work from home situation.  Now that more businesses are wanting to know how to work from anywhere with ease, they are finding RingCentral is suiting their needs.

Simplified Communications Infrastructure

You can reduce the level of complexity within your infrastructure by using RingCentral’s cloud pbx.  No more SIP trunks or costly SBCs to deal with for starters.  

This also means users can communicate and collaborate on any device, anywhere at anytime.  This also includes Team users, customers, or partners, and managing preferences is done through the user portal.

Communication between users within and outside the company is conducted on RingCentral’s single communication platform.  Although the Teams interfaced is being used, the call itself runs through RingCentral’s platform. 

Valuable Insights into Your Calls

Another area that your business will benefit from is the ability to identify key trends across the entire company’s calls that are conducted in Teams.  RingCentral enables you to have a deeper understanding of these trends that can result in impactful change that are backed by real-time data. You can set up automated alerts and create targeted reports with out-of-the-box KPIs and metrics.

Integrate with Your Favorite Business Apps

The integration does not stop at Teams.  RingCentral can unify your applications that you use every day. This integration eliminates the need to switch between different programs in order to message, call, or meet.

RingCentral integrates with a large array of apps in the communication and collaboration space such as Salesforce, Now, Google, Box, Oracle, and many others to insure high productivity and efficiency.

 

If you are looking to integrate RingCentral’s enterprise-grade telephony solution within Teams contact us for more information!

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