Talkdesk, Inc., a proven innovator in the business communications sector, continues to trailblaze by introducing Talkdesk Phone, an excellent option for companies looking to provide an exceptional experience for both their customers and distributed workforce.
This new technology could be a game-changer for today's business climate. The UC phone system is built natively on the cloud contact center platform, making Talkdesk the first on the market to offer this type of integration. This typically works the other way around where telecommunication providers choose a unified communications phone solution first, then tie in contact center functionality.
Talkdesk was mainly known for their advanced feature contact center platform. By incorporating business phone functionality into the contact center platform, they have created a unique space for themselves within the industry.
“While business collaboration tools have more than proven their value since 2020, legacy phone systems aren’t living up to the challenges of supporting the shift to hybrid working. Employees are feeling the impact and so are customers,” said Charanya Kannan, chief product and engineering officer at Talkdesk. “Talkdesk Phone ties all of the communication, collaboration, and customer engagement components together, and is inspired by more than a decade of Talkdesk contact center innovations to offer organizations the best of both worlds – a cloud business phone system that delivers better customer experiences.
Talkdesk Phone allows companies to better scale with the times, a much-needed feature that legacy phone systems cannot accomplish.
Other Talkdesk benefits include:
BYOD (bring your own device) users can connect from anywhere on any device
Supervisors and admins can gain a holistic view from a unified interface of all voice interactions across the organization, as well as manage user account configurations
Realize significant cost savings and benefit from the ease of managing everything on a single platform and a single user experience.
Leverage a leading CX cloud platform to extend advanced contact center technology to business communications users and increase flexibility across the entire organization.
Increased ability to engage and assist with complex customer interactions through increased workforce productivity, and better sharing of customer insights.
In today's agile business environment, companies need tools that bring their teams together to connect and collaborate, ultimately powering an enhanced customer experience and longevity through loyalty.
Contact us to find out more about how Talkdesk can help enhance your contact center and business communications.
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