Webinar: Finding Harmony After Mitel, Sweetwater's Journey to Cloud with 8x8

Recorded Date: November 9th, 2022

Watch Full Interview: View Here

Key Webinar Sound Bite Highlights: 

• 8x8 and Their Dedication to Quality of Voice
• Get to Know Sweetwater Where Willy Wonka Meets Amazon
• 8x8, The Center of Excellence, and the Importance of Using the Right Partner
• A Super Fast, Headache-Free Evaluation Process That Saved Sweetwater Time and Money
• 8x8's Strategy to Compliment (Not Replace) Teams
• How 8x8's Center of Excellence Provided Sweetwater with a Live POC
• An Explanation of 8x8's New Phone App for Microsoft Teams
• How Did Sweetwater Manage 32,000 Incoming Calls on Black Friday with ZERO Hold Times?
• What is the 8x8 Center of Excellence?
• How Sweetwater Maximizes the Customer Experience with Twilio Customizations
• What Motivates 8x8 as a Magic Quadrant Leader?
• Lessons Learned from Sweetwater's VP of IT about Their Cloud Migration

Webinar: Mitel, RingCentral, and You

Recorded Date: October 18th, 2022

Watch Full Interview:  View Here

Key Webinar Sound Bite Highlights: 

• Is There Risk on the Mitel Connect Platform?
• What Can Customers Expect from Mitel Support?
• Why Did Mitel Partner With RingCentral?
• What is Mitel Doing About IP Handset Compatibility?
  
• What Should Mitel/Shoretel Customers Consider in a Move to RingCentral?
• How Much Change is there in Moving from Mitel to RingCentral?
• Are Softphones Popular with RingCentral Customers?
• What Technical Changes Should I Expect With RingCentral?
• What are Some of the More Popular Features on RingCentral?
• Why Did You Leave Mitel to Work for a UC Partner?
• What Advice Do You Have for Customers Moving to Cloud Communications?
• What's the Implementation Process Like Moving to RingCentral?

Webinar: Mitel to RingCentral Roundtable Discussion

Recorded Date: July 26th, 2022

Watch Full Interview:  View Here

Key Webinar Sound Bite Highlights: 

• As a Longstanding Mitel Partner, How Has Your Role Changed With RingCentral?
• How Does Converged Technology Professionals Help Mitel Customers Migrate to the Cloud?
• How Has the Relationship Between RingCentral and Converged Technology Professionals Evolved Over The Years?
  
• How Does RingCentral Handle On-Site Services Like Paging, Faxing, and E911?
• What are the Primary Reasons to Consider Unified Communications and Cloud Contact Center?
• Why are Mitel Partners Discontinuing Support?
• What is the Relationship Like Between NICE and RingCentral?
• What's the Discovery Process Mitel PBX Customers can Expect When Moving to Cloud?
• What is the Performance Matrix in the RingCentral Platform?
• What Does a Phased Approach Migration to RingCentral Look Like?
• How Does RingCentral Handle Corporations That Prefer SD-WAN or Private Networks?
  

Interview: Steve Baumgartner, CIO, Inpro Incorporated

Recorded Date: May 18th, 2022

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Interview: Brian Bonebreak, Sales Engineer, 8x8

Recorded Date: May 18, 2022

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Interview: Paul Stage, Director of IT Infrastructure, Axia Women's Health

Recorded Date:  April 27th, 2022

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Interview: John Poli, Healthcare Industry Principal at RingCentral

Recorded Date:  April 27th, 2022

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Interview: John Poli, Healthcare Industry Principal at RingCentral

Recorded Date:  September 21st, 2021

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Interview: Christopher Everson, Infrastructure Manager at ECHO Incorporated

Recorded Date:  May 25th, 2021

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Interview: Vinik Sports Group & Their Decision to Choose RingCentral

Recorded Date:  March 17th, 2021

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RingCentral Office Demo (Q&A + RingCentral Demo)

Recorded Date:  March 8th, 2021

Watch Full Demo:  View Here

Key Webinar Soundbyte Highlights: 

• What Role Do Softphones Have in Implementations Today?
• Can RingCentral Office Record Internal Phone Calls?
• Can You Join a RingCentral Office Video Meeting Through a Web Browser?
  
• How Does RingCentral Office Integrate With Microsoft 365 & Microsoft Exchange?
  

Communication & Collaboration in Modern K-12 Schools & the Public Sector (Interview + RingCentral Demo)

Recorded Date:  February 11th, 2021

Watch Full Demo:  View Here

Key Webinar Soundbyte Highlights: 

• How Did You Handle Teachers Working From Home Without Having Direct Phone Numbers?
• How Did JCPS Set Up Thousands of Users on RingCentral?
• What Were the Challenges Teachers and Staff Faced When Moving From Desk Phones to Softphones?
  
• How Does the RingCentral Solution Work With Your Existing On-Prem PBX?
  

Microsoft Teams Integration (RingCentral Demo + Q&A)

Recorded Date:  October 13th, 2020

Watch Full Demo:  View Here

Key Webinar Soundbyte Highlights: 

• Why Would an Administrator Want the RingCentral and Teams Integration?
• Why Would a User Want the RingCentral and Teams Integration?
• What Does the RingCentral and Microsoft Teams Architecture Look Like?
  
• What are the Benefits of Using the RingCentral Cloud PBX for Microsoft Teams?
• With the Direct Routing Integration can Users Participate in Queue Calls?
  

Engage Voice Contact Center (RingCentral Demo + Q&A)

Recorded Date:  September 23rd, 2020

Watch Full Demo:  View Here

Key Webinar Soundbyte Highlights: 

• How are Leads Imported into Engage Voice Contact Center?
• What is the Architecture of Engage Voice Contact Center?
• Can you Pull a Call From Queue With Engage Voice Contact Center?
  
• How is the IVR Scripting of Engage Digital Contact Center Different?
  

Engage Digital Contact Center (RingCentral Demo + Q&A)

Recorded Date:  August 26th, 2020

Watch Full Demo:  View Here

Key Webinar Soundbyte Highlights: 

• How easy it is to set up the Engage Digital platform?
• What are the benefits of communicating with customers through social media?
• Which non-contact center teams are using Engage Digital?
  
• Can Engage Digital connect with custom data systems?
• What are popular social channels businesses should be using?
  

Next-Gen Contact Center Agents (RingCentral Demo + Q&A)

Recorded Date:  July 28th, 2020

Watch Full Demo:  View Here

Key Webinar Soundbyte Highlights: 

• Can a RingCentral contact center agent be fully mobile? 
• How can RingCentral's advanced IVR streamline the customer experience?
• What supervisor tools come with RingCentral contact center?
• What is the relationship between NICE inContact and RingCentral?

Become an I.T. Hero: Converging Security, Video & Communications (Featuring Zeus Kerravala, AIT Logistics and Storage Battery Systems)

Recorded Date:  June 5th, 2020

Watch Full Webinar:  View Here

Key Webinar Soundbyte Highlights: 

• New security risks for new at-home employees
• Securing endpoints with RingCentral
• How does RingCentral handle visibility & analytics?
• What sets RingCentral apart from other UCaaS providers?

What's the Current Digital State of Affairs? (Featuring analyst Zeus Kerravala, Detroit Lions, Avaya Cloud Office, & RingCentral)

Recorded Date:  May 5th, 2020

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The Communications Book is Being Rewritten (Featuring RingCentral)

Recorded Date: April 1st, 2020

Watch Full Webinar: View Here

Key Webinar Soundbyte Highlights: 

• Your Trusted Premise Partner Today & Cloud Tomorrow