Interview: Christopher Everson, Infrastructure Manager at ECHO Incorporated

Recorded Date:  May 25th, 2021

Watch Full Interview:  View Here

Interview: Vinik Sports Group & Their Decision to Choose RingCentral

Recorded Date:  March 17th, 2021

Watch Full Interview:  View Here

RingCentral Office Demo (Q&A + RingCentral Demo)

Recorded Date:  March 8th, 2021

Watch Full Demo:  View Here

Key Webinar Soundbyte Highlights: 

• What Role Do Softphones Have in Implementations Today?
• Can RingCentral Office Record Internal Phone Calls?
• Can You Join a RingCentral Office Video Meeting Through a Web Browser?
  
• How Does RingCentral Office Integrate With Microsoft 365 & Microsoft Exchange?
  

Communication & Collaboration in Modern K-12 Schools & the Public Sector (Interview + RingCentral Demo)

Recorded Date:  February 11th, 2021

Watch Full Demo:  View Here

Key Webinar Soundbyte Highlights: 

• How Did You Handle Teachers Working From Home Without Having Direct Phone Numbers?
• How Did JCPS Set Up Thousands of Users on RingCentral?
• What Were the Challenges Teachers and Staff Faced When Moving From Desk Phones to Softphones?
  
• How Does the RingCentral Solution Work With Your Existing On-Prem PBX?
  

Microsoft Teams Integration (RingCentral Demo + Q&A)

Recorded Date:  October 13th, 2020

Watch Full Demo:  View Here

Key Webinar Soundbyte Highlights: 

• Why Would an Administrator Want the RingCentral and Teams Integration?
• Why Would a User Want the RingCentral and Teams Integration?
• What Does the RingCentral and Microsoft Teams Architecture Look Like?
  
• What are the Benefits of Using the RingCentral Cloud PBX for Microsoft Teams?
• With the Direct Routing Integration can Users Participate in Queue Calls?
  

Engage Voice Contact Center (RingCentral Demo + Q&A)

Recorded Date:  September 23rd, 2020

Watch Full Demo:  View Here

Key Webinar Soundbyte Highlights: 

• How are Leads Imported into Engage Voice Contact Center?
• What is the Architecture of Engage Voice Contact Center?
• Can you Pull a Call From Queue With Engage Voice Contact Center?
  
• How is the IVR Scripting of Engage Digital Contact Center Different?
  

Engage Digital Contact Center (RingCentral Demo + Q&A)

Recorded Date:  August 26th, 2020

Watch Full Demo:  View Here

Key Webinar Soundbyte Highlights: 

• How easy it is to set up the Engage Digital platform?
• What are the benefits of communicating with customers through social media?
• Which non-contact center teams are using Engage Digital?
  
• Can Engage Digital connect with custom data systems?
• What are popular social channels businesses should be using?
  

Next-Gen Contact Center Agents (RingCentral Demo + Q&A)

Recorded Date:  July 28th, 2020

Watch Full Demo:  View Here

Key Webinar Soundbyte Highlights: 

• Can a RingCentral contact center agent be fully mobile? 
• How can RingCentral's advanced IVR streamline the customer experience?
• What supervisor tools come with RingCentral contact center?
• What is the relationship between NICE inContact and RingCentral?

Become an I.T. Hero: Converging Security, Video & Communications (Featuring Zeus Kerravala, AIT Logistics and Storage Battery Systems)

Recorded Date:  June 5th, 2020

Watch Full Webinar:  View Here

Key Webinar Soundbyte Highlights: 

• New security risks for new at-home employees
• Securing endpoints with RingCentral
• How does RingCentral handle visibility & analytics?
• What sets RingCentral apart from other UCaaS providers?

What's the Current Digital State of Affairs? (Featuring analyst Zeus Kerravala, Detroit Lions, Avaya Cloud Office, & RingCentral)

Recorded Date:  May 5th, 2020

Watch Full Webinar:  View Here

The Communications Book is Being Rewritten (Featuring RingCentral)

Recorded Date: April 1st, 2020

Watch Full Webinar: View Here

Key Webinar Soundbyte Highlights: 

• Your Trusted Premise Partner Today & Cloud Tomorrow