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Soundbyte: What Role Do Softphones Have in Implementations Today? (3:03)

Webinar soundbyte from full webinar: RingCentral Office Demo


  • Jeff Carroll, RingCentral
  • Chris Frey, Converged Technology Professionals
0:00 / 0:00



Video Transcription

Chris Frey:

So you mentioned, just to kind of piggyback on some of the last things that you were showing there regarding the analytics and that's the idea of softphone. And softphone years ago was something that we all kind of stayed away from.

It was difficult to support, you're talking across VOIP from people's houses, internet was kind of spotty and generally it was something that we told people not to do. It wasn't really business ready. So today we know we're looking at software, and so how heavily do you see the prevalence of softphone in implementations today compared to years past?

Jeff Carroll:

Well, I think you saw in the analytics that the primary usage in what I was showing you was softphone. So I think that's a pretty good indicator that it has risen in terms of its acceptance, and in terms of its quality as well. What you're finding now, the early days of softphone back in the early 2000's, the world was pretty much being written around everybody's own proprietary version of what a softphone could and couldn't be and do.

Nowadays we're working with common protocols such as WebRTC, which allows a very functioning softphone to operate. Whether it be within a browser. Whether it be on a desktop. But it also follows certain known protocols and known processes that makes it much easier to provide a very good quality of service for customers who are using it. And I will say that RingCentral does a particular job of that, in that where we place our data centers is all in tier 1 data centers.

So as a user, if you're using an internet service provider from your home, for example, using a softphone, and you're trying to hop into the RingCentral network, you are likely, through using a standard provider of internet services that are more common, your Comcast, your CenturyLinks of today, you're probably no less than one hop from being in the RingCentral network.

And once you are in the RingCentral network, we manage your calls all the way through, whether you are providing connectivity over an SD-WAN, whether it's over an MPLS circuit, or whether it's just over the top on the internet. And we can provide a very good of quality service with softphone under those circumstances.


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