Mitel recently announced in Bulletin 18007- global Revised, an update to the End of Sale and End of Life of related software and switches for the ST14.2.
The Bulletin reads, " The End of Life for ST14.2 software has been moved out from 31 December 2019 to 30 September 2020 to give Mitel partners and customers more time to migrate to MiCloud Connect or MiVoice Connect."
As a reminder, all ShoreTel products follwo the Mitel Product Release Lifecycle Policy.
Mitel also provided a recap of the definitions for heritage ShoreTel products as shown in the image above.
• End of New Sales: Sales of an item will no longer be made to new customers. Items will remain available for purchase by existing customers. Full support of the product continues.
• End of Add-on Sales: Sales of an item to all customers cease. Technical support services are still offered, but no scheduled releases or service packs are available. Patch releases for critical issues may be offered at Mitel’s discretion.
• End of Life: Best effort technical support for catastrophic failures/critical issues only.
• End of Technical Support: No technical support and all software assurance (SWA) contracts are terminated.
If you're looking for a Mitel Partner to help with your migration to MiVoice Connect or to compare options for migrating to Mitel MiCloud, let us know. We'll be glad to speak with you.
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