Converged Technology Professionals Honored to Participate on Panel at Mitel Summit 2019 to Discuss Digital Transformation and CX
Joe Rittenhouse, President of Business Development at Converged Technology Professionals, was selected to participate in one of two event panels during the Mitel Consultants and Analysts Summit 2019 which was held September 23rd - 25th in Plano, TX.
Rittenhouse provided valuable insight from the perspective of a Mitel Platinum Partner on the topic of digital transformation, and spoke about the challenges that VARs are facing to distinguish themselves as the B2B customer struggles to find clarity throughout the buying process due to the over-abundance of information they are continually presented with.
“It is the responsibility of the VAR more so now than ever before to clearly articulate not just the solution that the customer needs, but to present it in a way that takes the confusion out of a complex situation. This requires taking a wholistic view of the customer’s business processes and finding ways to streamline and optimize those processes,” states Joe Rittenhouse.
Converged was joined on the panel by Mitel customers BSN Sports and Jefferson County Public Schools who also gave unique insight into their digital transformation journeys.
Attendees at the Mitel Summit which consisted of analysts and consultants were given the opportunity to hear strategically relevant information regarding Mitel’s vision and future roadmap from Mitel leadership including CEO Rich McBee and CMO Wes Durow.
The event gave all those who attended the opportunity to hear from selected Mitel partners and customers on various topics by attending breakout sessions and panels during the event, all in an environment for learning and networking with peers, partners and Mitel team members.
ABOUT CONVERGED TECHNOLOGY PROFESSIONALS
Converged Technology Professionals, Inc. is a unified communications and IT professional services consultancy offering IT network management services for voice, data and integrated applications, contact center consulting, and custom development services. Converged partners with businesses across the Midwest from mid-market to Enterprise Fortune 100 to solve the business communication challenges customers face to remain competitive by incorporating solutions that promote customer engagement, increases workforce efficiency, and improves overall business process optimization.
To learn more about Converged Technology Professionals and how we can help your business compete in today’s environment, contact us at www.voipswami.com/contact, or connect with us on Facebook, Twitter, and LinkedIn.