Converged Technology Professionals Joins Balto's Partner Program to Empower Agents and Drive Growth for Contact Centers
August 24th, 2022 — Crystal Lake, IL — Converged Technology Professionals, a leading unified communications provider and implementation expert, announced a partnership with Balto, the #1 real-time guidance platform for contact centers.
Balto's proprietary platform allows contact centers to rapidly scale ideal conversations in sales, customer service, and compliance settings by riding along every call and offering relevant real-time advice — guiding agents toward optimal outcomes.
"It's amazing what agents accomplish when they have all of the resources they need at their fingertips," said Marc Bernstein, Balto CEO. "Balto is ushering in a new era of Collaborative Intelligence for the contact center, where our A.I. pools the knowledge of all of your agents into a single platform and scales it out to agents right when they need it. Our technology is truly the first of its kind."
Converged's customers now have access to the full suite of Balto solutions, including Real-Time Guidance, Real-Time Coaching, and Real-Time QA.
Chris Frey, VP of Cloud and Contact Center, explained, "We've partnered with Balto because we want our customers to have access to a product that helps them improve in a meaningful way. Measured success is easy to see and articulate. With other products, you can't pinpoint if it worked, but with Balto, you can quantify increases in efficiency in the contact center."
Balto has guided over 130 million calls for companies like AmTrust, RingCentral, Empire-Today, and eHealth to boost critical contact center KPIs. Balto also allows contact centers to A/B test phrases, continually learn what works best, and provides suggestions based on concrete insights.
About Converged Technology Professionals
Converged Technology Professionals, a specialist in UCaaS and CCaaS migrations, helps organizations create the right business communications strategy to empower their team members today while also planning for future needs with secure, reliable cloud communication and contact center solutions.