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Hosted Business VoIP and
Cloud Contact Center Solutions

  

8x8 is a leader in the hosted VoIP telecommunications industry providing reliable, secure, and affordable phone and unified communications solutions for organizations from government agencies to local law firms.  

As an 8x8 partner, we will work with you and your business to determine the right solution that your business needs to achieve your operational and budget goals. To speak with one of our team members, please contact us today

8x8 collaboration


Save Valuable Time with The Right Collaboration Tools

 

8x8 offers your users the means for communicating with other members of your organization efficiently and conveniently.  With an integrated hosted communications tool set that includes IM, conference bridges, call recording, online web conferencing, presence and integration with common email contact programs, collaboration is not only encouraged, but easily attainable.

8x8 provides robust functionality for businesses of any size, whether a home based business, or a global enterprise.  If you're looking for hosted VoIP options, our team can help you get started.

8x8 mobility-productivity

 

Maintain Productivity with Mobility Functionality

 

Employees can use 8x8's mobile app and take advantage of many of the same functionalities that they use when working from their office desk phone.

With the mobility app, users can make calls from their smartphones using the 8x8 calling plan saving on long distance and international calling expenses.  Call handling options such as Simultaneous Ring, Transfer, Hold, Park, call forwarding, conference bridge, and auto attendant are fully available through the mobility app.  

In addition to the above features, users will still have Presence and IM functionality allowing co-workers to easily communicate and view availability status regardless of location.

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agent satisfaction


Easily Improve the Customer Experience

 

8x8's hosted contact center solution, Virtual Contact Center, offers the collaboration and unified communication tools needed to improve workforce optimization and increase your customer experience. 

Complete with data analytics, CRM integration capabilities, and skill-based routing, the Virtual Contact Center provides a simple to manage solution that enables your agents and supervisors to offer the best service for your customers.   Contact us for more information.

8x8 integrations


Increase Efficiency with Powerful Integrations

 

Your business can experience productivity enhancing integrations between the 8x8 phone system and popular business software programs.   8x8 can integrate with CRM applications such as Netsuite, Sugar, Act!, as well popular ticketing systems such as Zendesk, or Desk.com.  

These powerful integrations can help your employees be more efficient with day to day tasks and provide greater customer service to your callers.

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8x8 configuration manager


Conveniently Manage User Accounts
Anytime, Anywhere

 

8x8's phone system and unified communication tools are 100% hosted in the cloud. This includes the ability to add, edit, or remove user accounts from any location simply by accessing the administration portal.  

The portal, known as the Configuration Manager, can be accessed through a web browser, and end users can access their profiles through the Virtual Office desktop app.  

Your business will experience a reduction in IT costs due to the ease of use and accessibility for every end user in your organization to make their own modifications such as setting up their own call fowarding rules, without relying on your IT staff. 

 

8x8 Security and Compliance

 

Rest Easy With Secure and Private Voice and Data Communications

 

From government agencies to global multi-site retail businesses, or healthcare organizations, 8x8 is fully compliant with all U.S. Federally mandated regulatory requirements to ensure the protection of customer data and information. 

Use of collaboration tools such as chat, web conferencing, document sharing, text, video and voice can be used in ways such as telemedicine, and offers geo-redundancy with strategically located data centers both domestically and internationally.

CPNI, FIPS, PCI-DSS, HIPAA and HIPAA/HITECH requirements are all met by 8x8, including the US Safe Harbor data privacy standards set forth for all EU/EEA member states.   


Finding the right hosted VoIP solution is critical to the success of your organization. As telecommunications and unified communications consultants, we know all the right questions to ask in order to deliver a solution that fulfills the unique needs of your business.

Contact us today to get started on the path to a simpler, more robust, and well-managed hosted communications solution.

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8x8 POWERING THE WORKFORCE
OF THE FUTURE WHITE PAPER

Download Empower the Workforce White Paper

8x8 BAILEY INTERNATIONAL
CASE STUDY

8x8 Bailey International case study

8x8 MCDONALDS
CASE STUDY
 

8x8 McDonalds case study

We are an 8x8 Partner!
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