Use Reports and Monitoring
to Stay Ahead of Problems
MiContact Center's real-time and historical reporting capabilities provide the data necessary for improving workflow fluidity, communication, and agent productivity. Managers and supervisor will gain greater insight into operational metrics such as call costs, trunk usage, historical and real-time call traffic and patterns.
In addition to reports, MiContact Center offers real-time monitoring that alerts managers of specific thresholds and warnings so quick action can be taken to correct the situation whether it's related to agent scheduling, system anomalies, or workflow routing adjustments.