ShoreTel Connect Cloud Might be a Good Fit for You if...
You employ remote workers or agents who work primarily from a home office
You have multiple offices and locations (even globally)
You prefer monthly billing vs. up front costs associated with an onsite PBX
You prefer having ShoreTel be responsible for system upgrades, ensuring up-time, and creating backups
You don't have the IT staff or expertise to handle an onsite PBX