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CREATE CUSTOM IVR APPLICATIONS WITH SHORETEL SUMMIT


 

As ShoreTel Summit developers, we help businesses create custom IVR (interactive voice response) applications that are capable of extending communications and functionality that are not available with standard phone systems.   

Businesses that are wanting to create easy and convenient voice activated systems to interact with their callers and back-end systems, need to look no further than ShoreTel Summit.

ShoreTel Summit

 

IVR Applications Developed Specifically for Your Business

 

We work with you to help create the right solution that meets your specific business objectives. 

After the consulting process has been completed and the project has been clearly defined, our developers will get to work creating the application for you.  

voicequality

 

Always Reliable Voice Call
Quality and Uptime

 

No matter what the purpose of your IVR application, you can have the confidence that all traffic is processed over multiple Tier 1 carriers. 

By utilizing multiple Tier 1 carriers, maximum uptime for applications, equipment, and voice are always experienced by your callers.

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3rdpartyintegration

 

Integrate with 3rd Party Systems

 

Custom IVRs that we develop for your company are just the tip of the iceburg.

The Summit platform can be programmed to integrate into many 3rd party solutions such as CRMs, financial programs and more.

Advanced Reports

 

Advanced Reporting and Metrics

 

What good is a custom IVR for customers or potential clients, when you can't run key reports to analyse the success rate?   

Our developers will create reports that you can use to track key metrics and analytics such as hold times, survey abandon rates, or other important information pertinent to your custom IVR application.

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Cloud Based Platform

 

Cloud Based Platform

 

The Summit platform is 100% cloud based and is hosted on ShoreTel’s secure and redundant servers. 

This means that your IVR application incurs no ongoing hardware costs, no maintenance headaches, and you can enjoy the benefits of easy monthly billing.  

Simplified Voice Costs

 

Simplified Voice Costs

 

IVR applications that are built on the Summit Platform utilize ShoreTel’s SIP Trunking service for inbound and outbound voice calls.  As a Summit user, you will have access to domestic and international DIDs which can be used for your custom application.

By using ShoreTel’s Summit service, customers will experience the benefit of lower per minute rates, thereby reducing telecom expenses.

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OUR COMMITMENT TO YOU

As a ShoreTel Partner, we pride ourselves on never selling cookie cutter pre-built phone systems.  We do much more.  We provide consulting and analysis services to help you determine what your needs are, and how to meet those needs while preparing for the future.

With that information we create communications solutions that are tailored individually for your business. 

With Summit, it is no different.  

 

To learn more how Summit can help your business, please contact us today.

 
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If you have questions, we have answers!
IVR surveys, pay by phone, advanced metrics, and more...
Summit is great for call and contact centers!
Super-charge your IVR with Summit! Let's talk!

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