ShoreTel Awards
ShoreTel Cloud
ShoreTel Consultants

ShoreTel Summit 
Certified Partner and Developer

 


 

Converged Technology Professionals is a ShoreTel Summit Certified Development Partner helping businesses deliver exceptional caller experiences and enhanced customer communications through the use of powerful custom IVR, voice, and SMS applications.

As your Summit partner, we will build your custom applications to run directly on Summit, a true communications platform as a service. To learn how we can turn your goals into realities through our programming and development services, call us today or contact us online.


HOW CAN SUMMIT HELP YOUR BUSINESS?

Reduce Wait Times with Self Service IVRs

Reduce Wait Times by Using
Convenient Self-Service IVRs

 

Custom IVR applications can be designed to offer customers the ability to conveniently self-manage their accounts.  By using interactive voice response technology, customers can choose to pay their bills, check account balances, and update important information without speaking with a live call agent or representative. 

Employing the use of self-service options reduces the call load agents have to handle, thereby allowing them to better service the callers that do need to speak with an agent.  

Offering fast and easy 24x7 account management access provides the type of on-demand service customers have come to expect.  

ShoreTel Summit Apps for marketing and sales

 

Create Apps to Empower
Marketing and Sales Initiatives

 

ShoreTel Summit can be used to support and enhance marketing and sales campaigns through the use of strategic surveys and polls.

Building applications designed to gather valuable feedback and information from customers as well as potential customers enables your marketing and sales teams to make appropriate adjustments to campaigns for better messaging and effectiveness.  

As your Summit partner we will handle the task of ordering and processing required phone numbers (DIDs) for use in your campaigns.  By using specific DIDs, we can provide information regarding each campaign per DID.  Let us know how we can help!

greyline2px

greyline2px

Your Summit App can Route Calls to Live Agents

 

Don't Miss a Call When
Using Advanced Call Routing

 

Advanced IVR call routing is a perfect solution for businesses that want to ensure calls are always answered by a live agent, even during heavy inbound call traffic intervals.

Callers expect service in a timely fashion and leaving messages in voicemail boxes or being left on hold for an unforeseen length of time is become less and less acceptable.

These issues can impact your company image and leave a negative impression for callers and customers.   That's why we work with you to determine the best method for delivering and routing calls based on statistical analysis of your call traffic and flow.   

We can develop custom IVRs specific to your business that can be programmed to route calls to alternate departments or locations as necessary so callers can always reach a live agent. 

We Develop Advanced Reports for Summit

 

Analyze Performance with 
Advanced Reporting and Metrics

 

What good is a custom application that's designed to improve customer satisfaction, empower marketing initiatives, or streamline processes when you can't run key reports to analyze the success rate?   

That's why as your Summit Partner, we deliver more than just programming services.  We go above and beyond by not just helping you achieve your goals, but we provide a way to measure the success of your application through our Swami Vision Reporting API

We understand how important data metrics are for your business, whether running successful promotional campaigns, monitoring contact center call flows, or any other purpose you might have. 

Our developers will provide standard and custom reports that you can use to track key metrics and analytics such as hold times, survey abandon rates, or any other important information pertinent to your custom application.

greyline2px

Reliable and Dependable Summit Service

 

Provide Callers with 24/7
Reliable and Dependable Service

 

Applications built with Summit use ShoreTel's SIP Trunking services for the transfer of inbound and outbound calls.  

You can have the confidence that all traffic is processed by ShoreTel's carrier-class cloud infrastructure designed for real time communications. By utilizing multiple Tier 1 carriers, you experience maximum up-time for all your hosted applications. 

Summit is built to run directly on top of ShoreTel's SIP Trunking telecom architecture allowing calls to experience less latency due to fewer points of transfer between the application and Summit platform.  

Summit App offers Global phone numbers

 

Reach More Markets with Global
Toll Free Services and Phone Numbers

 

Summit offers international toll-free and local DID services in 113 countries so you can strategically reach your target audience regardless of location.

Summit's worldwide termination services and solid telecommunications infrastructure is built on their own carrier-class network and equipment, ensuring quality service and up-time.

Organizations with a multi-national presence, or looking to expand their footprint in other countries can use local numbers specific to the regions in which they conduct business.

Having local numbers provides convenience and assurance for callers located in those geographic areas, making it easier to grow your business and clientele.

If you're wanting to reach more markets, let us know and we will be glad to help.

Integrate Summit App with Other Systems

 

Simplify Workflows by Integrating
with Other Software Programs

 

By integrating your IVR, voice, or SMS application with other solutions used within your organization, you can eliminate extra tasks and processes that are unnecessary and time-consuming.

Let automation work for your best interests by providing faster account record updating, instant renewal and activation services, system alert notifications, and so much more. 

By using Summit as your CPaaS of choice, we can create ways to process the data from your custom built application to the appropriate back end system within your organization.


Summit is a true cpaas

 

Fall in Love with Summit's
True CPaaS Infrastructure

 

The Summit platform is 100% cloud based, hosted on ShoreTel’s secure and redundant servers. ShoreTel is known for being a leader of real-time communications, and they made sure the Summit platform was no exception. 

While other platforms rely on APIs to transfer HTTP requests back and forth between the developed app app at the customer location and the API platform hosted in the cloud, Summit hosts your application removing the requirement for self-hosting, upgrades and other IT maintenance expenses and tasks. 

This seamless pairing between the Summit platform and ShoreTel's telecom infrastructure not only produces better voice quality but provides code level access resulting in applications that can easily scale up to support complex logic processes and advanced functions.

 

 

rotatingbannerplaceholderBLUE
 

OUR COMMITMENT TO YOU

As a Summit partner, we pride ourselves on never selling cookie cutter pre-built phone systems.  We do much more.  We provide consulting and analysis services to help you determine what your needs are, and how to meet those needs while preparing for the future.

With that information we create communications solutions that are tailored individually for your business. 

With Summit, it is no different.  

 

To learn more how Summit can help your business, please contact us today.

 
rotatingbannerplaceholderBLUE
If you have questions, we have answers!
IVR surveys, pay by phone, advanced metrics, and more...
Summit is great for call and contact centers!
Super-charge your IVR with Summit! Let's talk!

Contact Us