Talkdesk
  

Talkdesk

  

We proudly partner with Talkdesk to deliver secure, reliable cloud contact center experiences for enterprise clients.  As a proven leader in the CCaaS industry with excellent out of the box integrations, real-time reporting and advanced analytics, TalkDesk is an ideal solution for multi-location businesses that require the “work from anywhere” flexibility of the cloud. 


Introducing Talkdesk CX Cloud –– an all-in-one contact center solution. With a holistic approach to cloud communication, Talkdesk improves customer experience, boosts operational efficiency and reduces contact center costs.

Named as a CCaaS leader in the 2020 Gartner Magic Quadrant, Talkdesk offers complete omnichannel communications, AI-powered agent assistance, plus advanced forecasting and scheduling, in-depth reporting and flexible app integrations.

As a Talkdesk Partner, we can help you decide if it’s a good fit for your technology stack and your current path to the cloud. To speak with one of our team members, please contact us today. 

Flexible Deployment & Easy Cloud Migration

The transition to the cloud takes time and careful management. Talkdesk offers flexible deployment and helpful features like temporary ACD augmentation for your on-premise system so you can move at your own pace. 

Improved Customer Engagement & Satisfaction 

Talkdesk CX Cloud sets your customer experience apart from the competition. The end-to-end solution offers a full suite of features, including omnichannel, ACD, IVR Studio with visual flow designers and self-service options.  

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Smarter AI Tech to Improve Agent Productivity 

Lean on powerful AI features to help your agents accomplish more. Talkdesk offers a personal AI assistant for each live representative and also employs virtual agents to interact with customers when live agents are unavailable.  

Enhanced Functionality With Easy App Integrations 

Talkdesk knows it takes lots of tools to run your contact center, so they offer easy integration with apps like Salesforce, Zendesk, Slack and more. Plus you can build your own integrations with their easy-to-implement APIs and SDKs. 

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Optimized Workforce Management & Key Data Insights 

Talkdesk makes forecasting and skills-based scheduling a breeze with its intelligent, AI-powered tech. Gamify KPIs, evaluate agent performance and provide feedback, all while collecting insightful data in real-time. 

 

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Secure, Scalable & Reliable Contact Center Solution 

You’ll never worry about data breaches or service outages with Talkdesk. Ensure business continuity with enterprise-grade performance and features, including a 24/7 security and data team and a guaranteed 100% SLA uptime. 

 
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Why Converged Technology Professionals? 

We take a truly holistic approach in serving as your trusted consultant and advisor to help you plan for the future and avoid costly technology mistakes.  Our team looks at every facet of how you communicate, which technologies you’re using important and all your biggest challenges.  You can trust that our recommendations are thorough and based on industry-best practices.  

Once it’s time to consider a cloud or hybrid technology, Converged Technology Professionals will leverage our strategic relationships with vendors like Talkdesk to help you secure better pricing, more features and top-notch support throughout the process.  We will also step in during any billing disputes or help when you’re not getting answers fast enough for support problems.  We take our partnership with you very seriously and always look out for your best interests.  

From implementation and beyond, Converged Technology Professionals will continue to advocate on your behalf to ensure that you’re always getting the most out of your PBX technology.  You can count on us to remain trusted advisors for the life of your relationship with us.  


Our Commitment to Our Customers

Converged Technology Professionals will provide consulting and services to meet your needs. As your partner, we will guide you to achieve your business objectives and support you every step of the way.  

Ready to get started with Talkdesk CX Cloud? Contact us to get a quote.

 

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