Telstrat Partner
  

Partnering with Telstrat

Through our partnership with TelStrat and ShoreTel, we are able to provide our clients Call Center Recording and Work Flow Optimization software solutions that help improve agent communications and performance.

  

Call Monitoring 

Through proper call monitoring, call agents can be evaluated with greater accuracy using advanced analytics.  These detailed reports include useful information which can be used to provide individualized coaching to ensure improved agent performance.

Deployment Flexibility

Since the TelStrat solution works in both cloud and on-premise environments, users of the ShoreTel Connect Cloud or Connect Onsite platform can enjoy even more flexibility and control over their call center and training operations.

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Integrates with
ShoreTel

The TelStrat Engage WFO software integrates with ShoreTel, a leader in IP telephony and call center solutions, with whom we are a top global partner.

Advanced Call Recording
Technology

Businesses in all industries who use Engage, are able to capture both audio and video of agent sessions with the use of TelStrat’s cutting-edge call recording technology. 

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If you’d like to learn more about incorporating TelStrat into your ShoreTel solution, contact us today.
Want to see how Telstrat works with ShoreTel?
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