If you ask the Detroit Lions about their greatest sources of pride, they’ll almost certainly tell you about the loyalty that both the team’s fans and the City of Detroit have shown the organization over the decades.
That’s why the Lions’ front-office team places such a high priority on delivering outstanding service in every interaction with the team’s customers and fans. But with a contact center solution that increasingly belonged on the injured-reserve list, the team’s ability to provide VIP-level service to every customer was becoming a challenge.
After Studying the Field, with Help from Converged Technology Professionals, the Lions Chose RingCentral
Converged Technology Professionals, the Detroit Lions’ longtime technology partner, introduced the Lions to a number of contact center solutions, and the team found RingCentral Contact Center to be the most flexible, sophisticated, and feature rich. “Here was a solution that had everything we needed in one platform,” says Steve Lancaster, the Lions’ IT Director.
“It also allowed all of our agents to log in and join call queues from anywhere, which was extremely valuable because we rolled out RingCentral Contact Center just as the lockdowns were going into effect.”