Businesses are looking for digital technologies to transform their contact center into a single cloud-based cohesive unified solution that improves the customer experience and agent efficiency. With the new generation of cloud-based contact centers businesses are migrating away from on-prem solutions and enjoying the benefits of cloud.
Cloud Contact Centers and the Holistic Approach
Contact centers have evolved to bring together multiple channels such as SMS, web chat, email, phone, and even fax, all under one roof. Agents and managers can have a 360-degree view of all interactions regardless of which communications channel the customer uses.
Migrating to a new contact center in the cloud takes considerable planning and strategy to ensure a smooth transition. Converged Technology Professionals provides a holistic approach, including business process optimization, network and infrastructure analysis, consultation, implementation, and training.
If you are migrating to the cloud, looking for new contact center options, or wanting a contact center consultation, contact us today.