Converged Technology Professionals is a highly skilled team of VoIP professionals, engineers, trainers and consultants.
That means our understanding of what it takes to plan and deploy a phone and communications solution goes beyond configuring just the phone system. The infrastructure, environment, and other areas can be unknowingly overlooked by those that do not have the range of experience and skills that our team brings to the table.
Finding a Unified Communications Solution That Works For You
Communications made with mobility and flexibility in mind. We are an active partner that listens to what your business needs to thrive. Being able to integrate a UC solution with popular sales and marketing tools will translate into higher productivity and your customer service will shine.
Moving Your Contact Center to the Cloud
Having your contact center transition from onprem to the cloud comes with many benefits. With an omnichannel approach your agents can meet with supervisors with greater ease through SMS, web chat, email, phone, and even fax!
Being cloud-based also comes with the benefit of having access to a larger talent pool. Geographic location no longer limits your hiring process. This also allows you to cover more time zones and increase customer satisfaction.
Providing IT Network Consulting
A large IT project like implementing an UC solution takes some planning and needs to be done right the first time. We are there with you along the way. With our track record of helping SMB's to Fortune 500 companies there is not much we haven't seen. Meaning, that your wants and needs will be accounted for when finding the solution that perfectly fits your company.
We Take Security Seriously
Making sure that business can run smoothly without fear of a security breach is something every business owner should experience. We take the necessary precautions of implementing a customized redundancy plan, a back up system, and the ability to restore data state of the art compression and encryption.