CT Pros Blog

Welcome to our Blog!

  • Six Problems Cloud Communications Solves for Financial Services

    Six Problems Cloud Communications Solves for Financial Services

    Jan 25, 2022
    There is a lot of factors that make financial services a challenging industry; communications being one of them. See how migrating your communications to the more flexible and efficient cloud can result in higher customer satisfaction.
    Full story
  • Do Not Let The Great Resignation Gut Your Contact Center

    Don't Let The Great Resignation Gut Your Contact Center

    Jan 10, 2022
    Many employers are feeling the impact of The Great Resignation, especially those with contact centers. With an already high turnover rate, recent events have made contact center agents extremely difficult to retain. See how you can best adapt to these changes to keep agent turnover to a minimum.
    Full story
  • The 2022 UCaaS Preview Upcoming Trends in Unified Communications

    The 2022 UCaaS Preview: Upcoming Trends in Unified Communications

    Jan 07, 2022
    From the rise of hybrid work to many high-profile acquisitions, the communications industry went through a lot of changes in 2021. And with no signs of slowing, it is looking like 2022 will be full of exciting shake-ups as well.
    Full story
  • How Medical Practices Can Better Handle Days With High Call Volume

    How Medical Practices Can Better Handle Days With High Call Volume

    Dec 21, 2021
    When you think of a contact center, you likely don’t think of a hospital. But, that doesn’t mean that a healthcare provider couldn’t benefit from the tools that call center agents have. See why giving your medical workers advanced CCaaS functions could result in higher productivity and patient satisfaction.
    Full story
  • How Contact Center Automation Makes Customer Service More Personal

    How Contact Center Automation Makes Customer Service More Personal

    Dec 16, 2021
    Contact centers have gone through many dramatic changes in recent years thanks to automation and AI. One of the major benefits of the increase in technology in contact centers is agents no longer need to answer every single inquiry, resulting in higher productivity and a better experience for those who are the most customer-facing. See what other benefits come with modern contact center solutions!
    Full story
  • UCaaS Security The 7 Definitions You Need to Know

    UCaaS Security: The 7 Definitions You Need to Know

    Dec 09, 2021
    When it comes to selecting a cloud-based communications solution, security should be a top priority. That is why we outlined 7 common security features that you should look out for when selecting which vendor to work with. If, after reading, you have any questions regarding the definitions discussed please feel free to reach out to one of our communications experts!
    Full story
  • More UCaaS Acquisitions Ahead- 8x8 Buys FUZE While Ericsson Acquires Vonage

    More UCaaS Acquisitions Ahead- 8x8 Buys FUZE While Ericsson Acquires Vonage

    Dec 06, 2021
    Recently, there have been many shake-ups in the communications industry. The most recent news to break was 8x8's acquisition of FUZE. See what all went into this $250 million deal and what the sudden surge of acquisitions in the UC industry should tell you before selecting which vendor you go with.
    Full story
  • A Deeper Look at Mitel RingCentral Hybrid UCaaS

    A Deeper Look at Mitel RingCentral Hybrid UCaaS

    Nov 30, 2021
    The partnership between Mitel & RingCentral is a very exciting development in the communications industry. Having access to an easy path to the cloud or hybrid with RingCentral, one of the top Gartner UCaaS Leaders, is something current Mitel users should be very excited about.
    Full story
  • How Moving to the Cloud Can Empower Your Contact Center Workforce

    How Moving to the Cloud Can Empower Your Contact Center Workforce

    Nov 25, 2021
    Burnout is a serious issue within contact centers. Without the proper tools in place, many agents and supervisors are likely to feel stressed to the point of quitting. See how modern cloud-based communication tools can prevent this frustration and make the contact center's experience more positive.
    Full story
  • What Direct Routing Means for Microsoft Teams Integrations

    What Direct Routing Means for Microsoft Teams Integrations

    Nov 23, 2021
    Microsoft Teams is an excellent business communication tool when used internally. However, when it comes to advanced telephony functions, the widely adopted platform is lacking. See how direct routing can help overcome the shortcomings of Teams and how you can best implement it.
    Full story
  • Bring Your Own Carrier Bandwidth Duet℠ for RingCentral

    Bring Your Own Carrier: Bandwidth Duet℠ for RingCentral

    Nov 16, 2021
    From a complicated number porting process to hefty termination fees, there are many reasons that migrating to a cloud-based phone solution is complicated for large and enterprise businesses. See how Bandwidth Duet℠ with RingCentral can prevent these headaches.
    Full story
  • What Does the RingCentral + Mitel Partnership Mean for You

    What You Need to Know about the Mitel RingCentral UCaaS Partnership – Our Unique Partner Perspective

    Nov 10, 2021
    As an experienced partner for both Mitel and RingCentral, our unique analysis of the current strategic partnership announcement between the two companies gives guidance and clear direction for Mitel clients wondering how this impacts them and what to do next.
    Full story
  • Is Voice Losing Relevance in the Contact Center - blog

    Is Voice Losing Relevance in the Contact Center?

    Nov 09, 2021
    Today's contact centers consist of many tools outside of the usual phone call. Customers expect you to have a channel that appeals to them like web chat, SMS, email, and so on. If your contact center agents are only relying on voice communication it is time to look at upgrading to a modern contact center solution!
    Full story
  • How Cloud Offsets the Great Resignation

    How Cloud Offsets the Great Resignation

    Nov 05, 2021
    People are quitting their jobs at the highest rate we have ever seen. A big reason workers are turning in their resignation letters is because of poor working conditions. See how having a flexible communication solution that promotes remote work could make your business less susceptible to The Great Resignation!
    Full story
  • Understanding How IP Paging Works in a Cloud Infrastructure

    Understanding How IP Paging Works in a Cloud Infrastructure

    Nov 04, 2021
    Like most other communications, paging is starting to move towards the cloud. But, many businesses and organizations still rely on aging systems that are harder to maintain than the newer cloud-based solution, especially as fewer and fewer providers are supporting the legacy technology. See what other benefits come with IP paging!
    Full story
  • Why Converged Technical Account Managers Matter - A Cautionary Tale

    Nov 02, 2021
    Cloud migrations are tough. That is why it is important to have someone in your corner that can ensure that the process goes smoothly. See how our Technical Account Managers (TAMs) can assist you with valuable insights during your next IT project!
    Full story
  • Talkdesk Phone: Business Telephony Built on Contact Center Technology

    Talkdesk Phone: Business Telephony Built on Contact Center Technology

    Oct 28, 2021
    Legacy phone systems can't keep up with the demands that companies and customers have. Today's workforce needs flexibility with the popularity of hybrid & remote work. On the other hand, customers want multiple ways to connect with the organizations they do business with. See how the solution for these problems can be remedied by Talkdesk's cloud business phone system.
    Full story
  • Modern Cloud Contact Centers Are the New Customer Service Initiative

    Modern Cloud Contact Centers Are the New Customer Service Initiative

    Oct 26, 2021
    A company's contact center is one of the first encounters many potential customers will encounter. That is why it is important to provide a variety of experiences that caters to the wants of the customer. This includes the tools that allow your agents to carry out these more personalized communications.
    Full story
  • The Technologies Empowering the Modern Cloud Contact Center

    The Technologies Empowering the Modern Cloud Contact Center

    Oct 18, 2021
    Almost every industry has been impacted by the rapid innovation of communication technologies. From checking your bank accounts on your phone to being able to speak to your doctor over video chat from the comfort of your home, the way we communicate has gone through a massive shift.
    Full story
  • Buying Direct from UCaaS Vendors - A Cautionary Tale

    Buying Direct from UCaaS Vendors - A Cautionary Tale

    Oct 13, 2021
    At first, buying directly from a UCaaS vendor makes a lot of sense. Because how could someone know more about the technology than the company that made it? Unfortunately, this line of thinking often ends up being false. See what you actually get when going direct and how aligning with a trusted cloud partner can prevent future frustrations.
    Full story

Follow us on Social

Follow us on LinkedIn Follow us on Facebook! Follow us on Twitter!

Contact Us