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Welcome to our Blog!
How to Use Route Points to Assign an External Number to an Extension
Mar 29, 2019
In this Swami Tech Talk post, you'll learn how to configure route points within Mitel Director to dial an external number with an extension, and under what circumstances this is useful.
How to Configure Your Business Call Flow Schedules in Mitel Director
Mar 07, 2019
Understanding proper call flow scheduling in your Mitel Director is critical to ensure your callers have a positive experience when they call your business whether during normal business hours, after business hours or during the holidays.
8 Telecom Terms You Should Know when Working with Carriers
Feb 18, 2019
Another Swami Tech Talk Blog Post! This time by our talented Project Manager, Trish Cottone. In this post, she layouts 8 must-know industry acronyms that are important to understand.
Virtual Local Area Networks. Good for Me and Good for You?
Feb 07, 2019
This article is written by Ryan Cayton, our Advanced Enterprise Solutions Engineer. In this article Ryan shares his most practical and insightful tips and personal advice when working with VLANs. Enjoy the read!
5 Ways Businesses are Benefiting from a Cloud-based Phone Solution
Jan 22, 2019
Here are five benefits businesses are experiencing with cloud-based phone systems. Keep up with technology, enjoy the cost-savings, and much more.
Mitel Minute Update: Mitel Price Increase Jan 1 2019 Due to Tariffs
Dec 13, 2018
Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding the announcement that Mitel will be increasing their pricing on certain products impacted by increases in tariffs.
Mitel Minute Update: It's Official, Mitel is Now Privately Held
Dec 13, 2018
Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding the announcement that Mitel has officially become a privately held company by Searchlight Capital Partners.
Using Sourcewell to Purchase Mitel Phone & UC Solutions Without RFP Hassles
Nov 27, 2018
Learn how Sourcewell can help your organization or agency easily acquire Mitel into your budget for phone and communications technologies.
Mitel Minute Update: Mitel Releases Teamwork for MiCloud Connect Customers
Oct 23, 2018
Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding the release of Teamwork to MiCloud Connect users.
How to Use Your Mitel Desk Phone with your Cell Phone
Oct 02, 2018
In this Swami Tech Talk post, we step you through configuring call forwarding and external assignment with your Mitel Connect Client.
How Emergency Notification Systems can Help Your School be Prepared
Sep 18, 2018
It's time to make sure you and your school are prepared for any emergency. Here are some of the technologies that can automate and streamline processes helping to get notifications out quickly and swiftly.
What is E911 and Why is it Important for Your Business?
Sep 13, 2018
What is E911 and is it important to your business? The answer is yes!! We explain what you need to know in this Swami Tech Talk blog post.
Mitel Minute Update: End of Life for ShoreTel Legacy Connect Mobility App
Sep 12, 2018
Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding End of Life for the legacy ShoreTel Connect Mobile app.
Can I Add an After-Call Survey to my Call Flows?
Sep 05, 2018
In this Swami Tech Talk post, we address a question we frequently receive from our customers, "Can I add an after-call survey to my call flows?". The answer is yes and we show you how using Mitel's CPaaS, Summit.
Beware of Toll Fraud, Know How to Protect Yourself
Aug 14, 2018
In this Swami Tech Talk post, we discuss how to make sure to know how to protect yourself and your Mitel MiVoice Connect system from unwanted costly toll-free fraud attacks.
What are Your Post-Call Customer Surveys Really Telling You?
Jul 25, 2018
Forget about hunches and gut feelings, it's IVR reporting that gives you real facts when it comes to analyzing post-call customer surveys. In this post, we step you through the facts provided so you can make the right choices that lead to improvements in your business.
Mitel Minute Update: Mitel End of Sale for SG Half Width Voice Switches
Jul 17, 2018
Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding End of sale for Half Width ShoreGear Voice Switches and what this means for you.
Change your ways and break free from your desk with these 3 Phone tips
Jul 10, 2018
Learn three easy ways to start using your Mitel Connect Client to break free from your desk and add flexibility and balance to your life.
Keys to a Successful Phone System Implementation
Jun 21, 2018
Here are some practical tips for making sure your phone system implementation is successful and stress-free.
Benefits of Mitel's Screen Pop Capability for Connect Contact Center
Jun 05, 2018
Enjoy another Swami Tech Talk article about the uses and benefits of Mitel's screen pop up with their Contact Center application.
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