CT Pros Blog

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  • What is Proof of Concept in Telecommunications?

    Jul 20, 2021
    Traditionally, a Proof of Concept (PoC) could only be conducted after buying and implementing a lot of physical hardware. But with cloud-based communications technology, you can more seamlessly perform a PoC because everything that your team would need to test is held off-site and is easy to run experiments on before making your final decision.
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  • The Importance of Employee Training for Unified Communications

    The Importance of Employee Training for Unified Communications

    Jul 12, 2021
    There is a lot more that goes into a cloud migration than just replacing your old communication system with one of the modern cloud-based options. If your employees are not properly trained in how to use the new technology, your IT team will be bogged down with an endless number of inquiries and the benefits that you were expecting to see would be outweighed by your team's confusion.
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  • Federal Government Plans to Make Over 2M Employees Permanent Work from Home

    Jun 29, 2021
    When companies were forced to implement remote working strategies in the face of the COVID-19 pandemic, many thought it would just be temporary. But when the year dragged on it became apparent that working from home may become the norm. This idea has been further strengthened with the US government recently creating plans for making 2 million employees permanently remote. See what this massive shift could mean for your business!
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  • How Does Skills-Based Routing Reduce Call Center Workloads

    How Does Skills-Based Routing Reduce Call Center Workloads?

    Jun 22, 2021
    Skills-based routing aims to prevent the all too common customer service issue of the caller having to repeat themselves. With skills-based routing, you can get the right agent on the phone the first time, prevent wasting the time of everybody on the call and provide a far better experience for the customer. See what else you can utilize with this addition to your call center!
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  • 4 Ways UCaaS Can Empower FinTech Brands

    4 Ways UCaaS Can Empower FinTech Brands

    Jun 15, 2021
    Fintech is a young and exciting industry that is experiencing massive growth recently with banking becoming more and more digital. This new, technology-centric form of finance can be taken even further by utilizing an innovative cloud-based communication solution, UCaaS. See how combining Fintech & UCaaS can bring your financial organization to the next level!
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  • CT-Pros Mitel Minute Update

    Mitel Minute Update: Mitel offers Free DVS License to Store Voicemails Off of HQ Server

    Jun 14, 2021
    Another Mitel Minute Update by Converged Technology Professionals! As a Mitel Platinum Partner we are letting you know about Mitel offer for a free Linux DVS license when transferring voicemail storage off of the HQ Server.
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  • CT-Pros Mitel Minute Update

    Mitel Minute Update: How the FCC 988 Dialing May Impact You and 10-Digit Dialing

    Jun 10, 2021
    Another Mitel Minute Update by Converged Technology Professionals! As a Mitel Platinum Partner we are publishing the latest news regarding the FCC procedures for dialing the National Suicide Lifeline and how this impacts Mitel users.
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  • Who’s In Your Corner When a Migration Turns Ugly

    Who’s In Your Corner When a Migration Turns Ugly?

    Jun 08, 2021
    When you partner with Converged Technology Professionals you will never be left to fend for yourself when something goes wrong. We make sure every part of your IT project is executed correctly and that any issue is resolved promptly. In this article, our Program Manager, Stephen Doerr, talks about how we fight to make sure our customers' experience is nothing short of excellent.
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  • The Value of Data Analytics in Cloud Contact Centers

    The Value of Data Analytics in Cloud Contact Centers

    Jun 08, 2021
    When it comes to contact centers, there is no shortage of data that can be collected. But how do you handle such a large amount of data and what is the importance of keeping it organized? See how modern CCaaS solutions can help you better manage a contact center with its robust analytics features!
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  • Why is Sentiment Analysis a Growing Trend in Cloud Contact Centers

    Why is Sentiment Analysis a Growing Trend in Cloud Contact Centers?

    Jun 06, 2021
    To provide an excellent customer experience, your business must keep its eye out for anywhere a customer could leave feedback. This could be anything from a call into your contact center to a comment left on one of the many popular review sites. The way to stay on top of all of this communication is through sentiment analysis. See what this exciting technology can do to boost your customer experience!
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  • Network Considerations When Planning a Cloud Migration

    Network Considerations When Planning a Cloud Migration

    Jun 01, 2021
    Cloud communications come with many modern day functionalities that your business could benefit from, but migrating to the cloud is not as easy as it may seem at first. There are a ton of considerations to make when moving away from an on-prem PBX system, including if your network can handle it. See what you must take into account before moving to the cloud.
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  • Understanding HITRUST Certification in the UCaaS World

    Understanding HITRUST Certification in the UCaaS World

    May 25, 2021
    With more emphasis being put on technology in the healthcare industry, it is crucial to choose a communication provider that satisfies the HITRUST certification. To be HITRUST certified, vendors must go through a thorough process in order to demonstrate a high level of security and privacy. See what else it means to be HITRUST certified!
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  • Recent Microsoft Teams Outages Cause Concern for Enterprise

    Recent Microsoft Teams Outages Cause Concern for Enterprise

    May 18, 2021
    Many companies choosing Microsoft Teams because it was radiable available through Microsoft 365. Because of that, the outages the communication platform went through affected many businesses. And with more technical difficulties popping up it has people wondering if they should continue with Teams.
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  • Why Customer Complaints are a Great Problem to Have

    Why Customer Complaints are a Great Problem to Have

    May 11, 2021
    At first, a customer complaint may seem horrible. But it actually could just be the opposite. A complaint gives your company an opportunity to look into a process that may seem great from the business's perspective but is actually flawed from the user's side. Learn how you can make the most out of negative reviews!
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  • Why Microsoft Teams Gained Incredible Popularity During the Pandemic

    Apr 27, 2021
    The effects of the COVID-19 pandemic resulted in dramatic changes in many businesses. For Microsoft Teams this global event resulted in a 700% increase in users in just one year. See how this communication platform was able to skyrocket in popularity in the previous year and why they show no signs of slowing.
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  • CT-Pros Mitel Minute Update

    Mitel Minute Update: Global Semiconductor Shortage Impacting Some Mitel Phones

    Apr 26, 2021
    Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding which phones are being impacted by the global semiconductor shortage.
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  • Tactics to Boost Employee Engagement in a Long-Term Work from Home Environment

    Tactics to Boost Employee Engagement in a Long-Term Work from Home Environment

    Apr 20, 2021
    Work from home is here to stay. With so many benefits for both employees and employers many businesses are looking to make remote work permanent. If you are looking to make the switch to be remote in the long-term is it important to keep employee engagement high. Read to see how you can foster a strong remote-based team!
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  • Mistakes to Avoid with Enterprise Service Level Agreements

    Mistakes to Avoid with Enterprise Service Level Agreements

    Apr 13, 2021
    When IT teams evaluate a new technology, the service-level agreement is often underappreciated for its impact on the total value added. IT teams should avoid the following common SLA mistakes when investigating new tools.
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  • Should Your Enterprise Keep Using Microsoft Teams

    Should Your Enterprise Keep Using Microsoft Teams?

    Apr 09, 2021
    With the sharp increase in remote working's popularity there was also a massive increase in communication tools that would support the model. The most popular of these tools is Microsoft Teams. Teams is the go to provider because many businesses are likely to already have it with Office 365. However, Teams has shown to have its drawbacks, especially with reports of frequent outages. But what alternatives are there to this tech giant's offering?
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  • Navigating the Challenges of a ShoreTel 14.2 to Mitel MiVoice Connect Migration

    Apr 06, 2021
    With ShoreTel 14.2 at its end of life it is time to look into an upgrade. Here at Converged Technology Professionals we have helped many businesses migrate their communications from ShoreTel 14.2 to Mitel MiVoice Connect. See what obstacles you need to prepare for when migrating to this more flexible and secure cloud-based solution.
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