Voice SMS Custom App Development
Telescope IVR Reporting

IVR SMS Solutions and IVR Programming & Application


 

Converged Technology Professionals helps businesses deliver exceptional caller experiences and enhanced customer communications through the use of powerful custom IVR, post-call surveys and SMS applications.

As a Twilio partner, we will build your custom voice applications to turn your goals into realities through our programming and development services. call us today or contact us online for a consultation.


HOW CAN CUSTOM IVR & SMS APPLICATIONS HELP YOUR BUSINESS?

Reduce Wait Times

Reduce Wait Times by Using Convenient Self-Service IVRs

Custom IVR applications can be designed to offer customers the ability to conveniently self-manage their accounts.  By using interactive voice response technology, the use of self-service options reduces the call load agents have to handle, thereby allowing them to better service the callers that do need to speak with an agent. 

Create Surveys

Create Surveys to Capture Valuable User Experience Feedback

Capture valuable feedback from callers using post-call surveys. Surveys can be customized to suit your business's unique purposes providing insight for managers to improve internal processes such as additional training and work force optimization strategies. Let us know how we can help!

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Don't Miss a Call

Don't Miss a Call When Using Advanced IVR Call Routing

Advanced IVRs can be a perfect solution for businesses that want to ensure calls are always answered by a live agent, even during heavy inbound call traffic. We'll work with you to find the best method for delivering and routing calls based on data analysis of your call traffic.

Analyze Performance

Analyze Performance with Advanced IVR Surveys

What good is a custom application that's designed to improve and streamline processes when you can't run key reports to analyze the success rate? As your partner, we help you achieve your goals and measure the success.

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Extend Your Voice

Align Workflows with Your Voice & SMS Application

The options are limitless when it comes to voice and SMS custom development. We will work with you to integrate communications into your existing workflows, or create new ones to achieve the goals of your business.

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Integrating with Software Programs

By integrating your IVR, voice, or SMS application with other solutions you can eliminate extra tasks and processes that are unnecessary and time-consuming. Let automation work for your best interests by providing faster account record updating, instant renewal and activation services, system alert notifications, and so much more.



Reach More Markets with Global Toll Free Services and Phone Numbers

Utilize international toll-free and local DID services in 113 countries so you can strategically reach your target audience regardless of location.

With a solid telecommunications infrastructure built on carrier-class networks and equipment, you receive quality service and up-time.

Organizations with a multi-national presence, or looking to expand their footprint in other countries can use local numbers specific to the regions in which they conduct business.

Having local numbers provides convenience and assurance for callers located in those geographic areas, making it easier to grow your business and clientele.

If you're wanting to reach more markets, let us know and we will be glad to help.

 

 

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OUR COMMITMENT TO YOU

We pride ourselves on never selling cookie cutter pre-built phone systems.  We do much more.  We provide consulting and analysis services to help you determine what your needs are, and how to meet those needs while preparing for the future.

With that information we create communications solutions that are tailored individually for your business. 

To learn more how we can help your business, please contact us today.

 
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