How We Can Help

 

 

How We Can Help


At Converged Technology Professionals, we help our customers overcome their most significant communication challenges by providing in-depth consulting and support.

 

A Truly Holistic Advisory Approach 

At Converged Technology Professionals, we are unique in the industry as an expert consultant, business partner and sales partner.  Our consultative guidance helps you avoid mistakes and make the right decisions regarding your communications solution that best align with your business needs and goals.  

It’s also important to point out that we understand business processes.  We specialize in providing guidance to clients in multiple industries including healthcare, financial services, government, manufacturing, professional sports and education.  While every company is different, we take a lot of pride in our ability to listen and help you make strategic decisions that will benefit your organization for years to come.  

 

Expert Planning & Long-Term Guidance 

There’s no such thing as a one-size-fits-all communications solution.  That’s why Converged Technology Professionals approach every new client with an open mind to learn what’s really important for their internal communications and contact centers.  We want to look at every facet of how you communicate- from on-site or cloud equipment to business locations, your technology stack and your ultimate goals.  Then we’ll recommend a phased approach to fix immediate challenges while guiding you to a better future.  

Likewise, we only make recommendations after careful planning and looking at every viable option for your PBX needs.  We’re here to assist you with project management for on-premise, cloud or hybrid deployments- we don’t believe in just one path.  Our team is also experts in IT professional services with highly trained engineers to handle infrastructure and certified PMP project managers to ensure our projects stay on track.  

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Strategic Relationships with Vendors that Benefit You 

Converged Technology Professionals develops strategic relationships with leading industry vendors to provide additional value to our clients.  For instance, we are a Mitel Platinum partner and a RingCentral Premier partner, which gives us leverage to negotiate better terms on your behalf, such as added features, benefits and pricing.  We also offer legal advisement to protect your best interests.  

When it comes to actual deployment, we will follow the strategy we’ve created together and hold vendors accountable for the services they provide.  We demand excellence from our team and the vendors we work with to go above and beyond every step of the way.  Our team never stops advocating on your behalf and will step in whenever a problem is not solved in a timely manner.  

 

Long Term Relationships for All Your IT Communication Needs 

Deploying a new PBX technology is certainly not the end-game for Converged Technology Professionals, since we believe in long term partnerships that serve your best interests.  That’s why we also provide training and onboarding sessions for your IT administrators and your entire team.  Our goal is to serve as a natural extension of your IT department with expert guidance in all phases of your communications journey.  We ensure you’re always making great decisions and on track to achieve your communication and  collaboration goals.  

Want to learn how you can transform your business communications? Contact us to get started.