Careers

 

 

Career Opportunities


Thank you for your interest in joining our awesome team here at Converged Technology Professionals!

When we have new job openings we will list them below.  Please do not contact us by phone, but submit your resume and a cover letter to the email specified for each job listed below.

 


 

ShoreTel/Mitel Technical Account Manager

Hours: 8am to 5pm. This is a full-time position.

Location: Remote Office based ideally in Pacific Time Zone (West Coast) 

Competitive salary, commissions, and holiday bonuses, 401k matching, 75% covered healthcare, peer rewards.

We are seeking a Technical Account Manager to join our team. In this position you will serve as the "Bridge Between" us, our customer, and ShoreTel/Mitel, our on premise provider.  You will become fully versed in every aspect of the unified communications as a service solutions that we offer.  Ultimately, you will deliver these solutions and advisement to our customers.

We are highly flexible on experience and training. Finding an individual who is passionate, accurate, dedicated and dynamic is our goal.  A Technical Account Manager can come from a variety of call center, project management, sales and/or customer service backgrounds. What they all share is a passion for customer service and delivering excellence every day.

Responsibilities

  • Act as the Liaison between Converged, the Customer and ShoreTel/Mitel
  • Provide Expertise, Consultation and Advisement to customers on their journey to cloud communications
  • Design and Document new ShoreTel/Mitel systems
  • Assist with First Day of Business Go Live Support
  • Monthly check-ins with customer to evangelize both Converged and industry leading products.
  • Special Professional Services projects for clients
  • On-Going Account Management
  • Assist clients on understanding the changing landscape and assisting the sales team in an sales engineering capacity as it relates to ShoreTel/Mitel.

Required Qualifications

  • Minimum of 2 years work experience in Sales, Project Management or Sales Engineering specific to Mitel/ShoreTel.
  • College Bachelors Degree or better.
  • 4+ years experience using a PC with various software packages.
  • Assertive, energetic, great attitude, dedication to excellence, ability and willingness to learn.
  • Ability to travel 20% of the time post the pandemic
  • Ability to work early and late when scheduled in advance
 

Other Desirable Skills

  • Basic understanding of networking
  • Experience with telephony systems highly desirable.
  • Quick, accurate typing ability; comfortable maneuvering through Windows and web based applications and enjoys learning new technology
  • Excellent communication skills including, articulation, grammar and persuasion, customer service, and interpersonal skills required.
  • Positive, outgoing, results oriented, ambitious, team player.
  

 

Send Resume + Cover letter to jobs [@] voipswami.com

 

Cloud Implementation Specialist 

We are seeking a Cloud Implementation Specialist to join our team. In this position you will serve as the "Bridge Between" us, our customer, and Ring Central, our hosted provider.  You will become fully versed in every aspect of the unified communications as a service (UCaaS) solutions that we offer.  Ultimately, you will deliver these solutions to our customers. 

We are highly flexible on experience and training. Finding an individual who is passionate, accurate, dedicated and dynamic is our goal.  A Cloud Implementation Specialist can come from a variety of call center, project management, sales and/or customer service backgrounds. What they all share is a passion for customer service and delivering excellence every day.

Hours:  8:30am to 5pm. This is a full time position.

Location: Remote Office based in Metro Milwaukee or Greater Chicago

Pay: Competitive salary, commissions, and holiday bonuses, 401k matching, 75% covered healthcare, peer rewards.

Responsibilities

  • Act as the Liaison between Converged, the Customer and RingCentral
  • Provide Expertise, Consultation and Advisement to customers on their journey to cloud communications
  • Design and Document new RingCentral UCaaS systems
  • Provide end user training on RingCentral IP Phones and related software packages.
  • Assist with First Day of Business Go Live Support
  • Monthly check-ins with customer to evangelize both Converged and Ring Central products and services
  • Special Professional Services projects for clients
  • On-Going Account Management

Required Qualifications

  • Minimum of 2 years work experience in Sales, Project Management or Software Training
  • College Bachelors Degree or better.
  • 4+ years experience using a PC with various software packages.
  • Assertive, energetic, great attitude, dedication to excellence, ability and willingness to learn.
  • Ability to travel 20% of the time
  • Ability to work early and late when scheduled in advance

Other Desirable Skills

  • Basic understanding of networking
  • Experience with telephony systems highly desirable.
  • Quick, accurate typing ability; comfortable maneuvering through Windows and web based applications and enjoys learning new technology
  • Excellent communication skills including, articulation, grammar and persuasion, customer service, and interpersonal skills required.
  • Positive, outgoing, results oriented, ambitious, team player.

Send Resume + Cover letter to jobs [@] voipswami.com