You're Not Alone: A Blueprint for Mitel End-of-Sale Migration

All Mitel technical support will completely cease on this date.    

Why Migrate from MiVoice Connect? 

Remaining on a sunsetting system is a losing prospect. Failure to act could have dire consequences for your contact center operations and customers, subjecting your organization to: 

• Cybersecurity Vulnerabilities: New patches (including Microsoft updates) to your operating system may render your system inoperable and unsupportable, causing you to be cut off from your customers. 

• Poor Customer Support: As resources are directed away to more viable products, expect outsourced, subcontracted support resulting in delayed problem resolution, increased downtime, and ultimately, a negative impact on your business operations and customer experience.   

• Lack of Scalability: Like any product nearing its End-of-Life, MiVoice Connect lacks the adaptability to meet growing or changing business needs and could push your workforce onto multiple disparate systems— a scenario that's far from efficient and could lead to operational confusion.  

The Solution Pathway 

Our team of in-house, U.S-based Technical Account Managers (TAMs) and Solution Architects are equipped to provide you with personalized and comprehensive guidance at every phase of your migration journey, including:  

1. Audit Your Current System: The first step is understanding your existing setup, including everything from hardware to software and user needs.  

2. Conduct Customized Vendor Demos: See first-hand how recommended systems work through tailored demonstrations that reflect your unique business needs.  

3. Choose a Migration Path: The options are plentiful—Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Microsoft Teams and Telephony, or perhaps a hybrid approach tailored to your organization's needs—and we'll assess and recommend what's best for your organization.  

4. Execute the Plan: Implementation is a critical phase, but it's made easier with expert guidance. We're with you from planning to go-live, ensuring a seamless transition.  

5. Post-migration Support: The journey doesn't end once you've migrated. Ongoing support is crucial for continued success and performance optimization. CTPros CloudCare™️ offers a range of post-implementation services to keep your operations running smoothly.  

The Bottom Line 

While the End-of-Sale announcement for Mitel's MiVoice Connect may be alarming, it's also an opportunity for your business to upgrade and innovate. By choosing CTPros, you're gaining more than a service—you're securing a committed Mitel Platinum Partner in your organization's communications future. We've seen organizations suffer the consequences of staying on their sunsetting systems. Being cut off from your customers is a tough price to pay. That's why the time to act is now.  

Next Steps