CT Pros Blog

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  • What Does the RingCentral + Mitel Partnership Mean for You

    What You Need to Know about the Mitel RingCentral UCaaS Partnership – Our Unique Partner Perspective

    Nov 10, 2021
    As an experienced partner for both Mitel and RingCentral, our unique analysis of the current strategic partnership announcement between the two companies gives guidance and clear direction for Mitel clients wondering how this impacts them and what to do next.
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  • Is Voice Losing Relevance in the Contact Center - blog

    Is Voice Losing Relevance in the Contact Center?

    Nov 09, 2021
    Today's contact centers consist of many tools outside of the usual phone call. Customers expect you to have a channel that appeals to them like web chat, SMS, email, and so on. If your contact center agents are only relying on voice communication it is time to look at upgrading to a modern contact center solution!
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  • How Cloud Offsets the Great Resignation

    How Cloud Offsets the Great Resignation

    Nov 05, 2021
    People are quitting their jobs at the highest rate we have ever seen. A big reason workers are turning in their resignation letters is because of poor working conditions. See how having a flexible communication solution that promotes remote work could make your business less susceptible to The Great Resignation!
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  • Understanding How IP Paging Works in a Cloud Infrastructure

    Understanding How IP Paging Works in a Cloud Infrastructure

    Nov 04, 2021
    Like most other communications, paging is starting to move towards the cloud. But, many businesses and organizations still rely on aging systems that are harder to maintain than the newer cloud-based solution, especially as fewer and fewer providers are supporting the legacy technology. See what other benefits come with IP paging!
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  • Why Converged Technical Account Managers Matter - A Cautionary Tale

    Nov 02, 2021
    Cloud migrations are tough. That is why it is important to have someone in your corner that can ensure that the process goes smoothly. See how our Technical Account Managers (TAMs) can assist you with valuable insights during your next IT project!
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  • Talkdesk Phone: Business Telephony Built on Contact Center Technology

    Talkdesk Phone: Business Telephony Built on Contact Center Technology

    Oct 28, 2021
    Legacy phone systems can't keep up with the demands that companies and customers have. Today's workforce needs flexibility with the popularity of hybrid & remote work. On the other hand, customers want multiple ways to connect with the organizations they do business with. See how the solution for these problems can be remedied by Talkdesk's cloud business phone system.
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  • Modern Cloud Contact Centers Are the New Customer Service Initiative

    Modern Cloud Contact Centers Are the New Customer Service Initiative

    Oct 26, 2021
    A company's contact center is one of the first encounters many potential customers will encounter. That is why it is important to provide a variety of experiences that caters to the wants of the customer. This includes the tools that allow your agents to carry out these more personalized communications.
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  • The Technologies Empowering the Modern Cloud Contact Center

    The Technologies Empowering the Modern Cloud Contact Center

    Oct 18, 2021
    Almost every industry has been impacted by the rapid innovation of communication technologies. From checking your bank accounts on your phone to being able to speak to your doctor over video chat from the comfort of your home, the way we communicate has gone through a massive shift.
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  • Buying Direct from UCaaS Vendors - A Cautionary Tale

    Buying Direct from UCaaS Vendors - A Cautionary Tale

    Oct 13, 2021
    At first, buying directly from a UCaaS vendor makes a lot of sense. Because how could someone know more about the technology than the company that made it? Unfortunately, this line of thinking often ends up being false. See what you actually get when going direct and how aligning with a trusted cloud partner can prevent future frustrations.
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  • Leaving the Circus of Juggling Multiple Vendors

    Leaving the Circus of Juggling Multiple Vendors

    Oct 12, 2021
    Traditionally, if you wanted a communication solution that had a variety of features you would need to piece it together through multiple vendors. This resulted in a lot of implementation and training for an end product that felt disjointed and frustrating. Today, unified communications prevents this headache by packaging all of the necessary modern tools on one easy-to-use platform.
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  • How Cloud Communications Drive Digital Transformation

    How Cloud Communications Drive Digital Transformation

    Oct 07, 2021
    The idea that the world is turning more digital is absolutely true. Today we have many businesses with distributed workforces that could only be feasible through digital tools. The main one being cloud communications. See why communications is one of the main players in digital transformations.
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  • 5 Major Benefits of Unified Communications

    5 Major Benefits of Unified Communications

    Oct 05, 2021
    Many businesses today are making the switch to remote or hybrid work. To support this model, communications have to be both flexible and reliable. See why unified communications (UC) is the best option for today's more mobile workforce.
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  • Five 9 Shareholders Turn Down Zoom Acquisition

    Oct 01, 2021
    In July the telecom industry was surprised to hear that Zoom was in talks with Five9 about a potential acquisition. A few months later the industry was again shocked to hear that the deal fell through. See why Five9 shareholders ultimately advised against the deal.
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  • How Workforce Optimization Works Within the RingCentral Platform

    How Workforce Optimization Works Within the RingCentral Platform

    Sep 30, 2021
    There is a lot to juggle with modern contact centers. Workforce optimization tools aim to make processes easier like determining if you have enough agents, how well your team is performing, and so much more. See what benefits WFO can bring to your organization.
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  • Unified Communications The Benefits Are Real

    Unified Communications: The Benefits Are Real

    Sep 28, 2021
    Going into 2020, unified communications were quickly gaining in popularity. But, when working from home became a top priority in response to a global pandemic, implementing a UCaaS solution became a top priority. Now, a year and a half later, the world is fully aware of the benefits of this modern communication tool.
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  • RingCentral Collaboration: The Tools You May Not Know You Need

    RingCentral Collaboration: The Tools You May Not Know You Need

    Sep 23, 2021
    Without the right mix of collaboration tools, your employees are likely to find themselves swapping between a variety of different applications, getting frustrated with communicating across the organization and wasting a lot of time. That is why it is important to invest in a solution like RingCentral MVP to prevent a stressful employee experience.
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  • What Do You Get from On-Premise PBX Support Contracts?

    What Do You Get from On-Premise PBX Support Contracts?

    Sep 21, 2021
    With hardware prices on the rise, platforms reaching their end of life, and less and less R&D resources going to on-premise PBX systems, support contracts are just not a good option for many companies today. If you have been experiencing hurdles with your system recently, check out our article to see what alternative options you have!
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  • CT-Pros Mitel Minute Update

    Our Mitel Minute Update: Hardware Shortages Expected to Continue into 2022 & Beyond

    Sep 16, 2021
    Another Mitel Minute Update by Converged Technology Professionals! In this update, we cover the impacts of the global chip shortage on premise-based providers and the effects cloud vendors have had on support contracts.
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  • Why You Should Be Analyzing Your Contact Center Call Recordings

    Why You Should Be Analyzing Your Contact Center Call Recordings

    Sep 14, 2021
    There are many things to account for when managing a contact center. If you do not have the right tools in place it is very easy to overlook critical information that would benefit your agents and your business. See why utilizing call recordings is crucial in the modern contact center.
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  • How Video is Evolving Customer Service Environments

    How Video is Evolving Customer Service Environments

    Aug 31, 2021
    From customers wanting a more personalized experience to employers looking for better ways to train their employees, video chat has proven to be a solution to many communication problems. See how you can improve every area of your customer service environment through a highly engaging video platform.
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