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Blog
How Agents and AI Work Hand-in-Hand to Improve Contact Center CX
Jan 24, 2023
Leveraging all the capabilities of self-service requires a unified approach. Learn more about reducing call times, increasing efficiency throughout your call center by optimizing AI-powered self-service options to enhance live agent performance.
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Moving to Cloud? 5 Reasons Why Partner-Led Implementations Have Higher Success Rates
Jan 17, 2023
The migration process is a huge consideration when moving to a new cloud communications solution. Here are 5 reasons partner-led cloud communication implementations have higher success rates.
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How CCaaS Technology Helps Healthcare (and Others) Stay on Top of Customer Service
Jan 10, 2023
Healthcare, manufacturing, financial services, and more are using cloud contact center technology to engage customers in exciting ways bringing faster call resolutions, seamless omnichannel options, and increased mobility translating to cost savings and better customer service.
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Why Your Contact Center Needs Workforce Optimization
Jan 03, 2023
Connecting the dots between performance metrics and contact center outcomes is paramount to keeping your service center humming along. It's a snap to get insight into agent performance if you bridge the gap with workforce optimization.
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Taking Credit Card Payments? Here's Everything You Need to Know About PCI Compliance
Dec 27, 2022
If you run a business that takes card payments over the phone, you must maintain the security of your customers. Here's what you need to know about payment card industry (PCI) compliance and tips to ensure adherence in your contact center.
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The 2022 Unified Communications & Collaboration (CCaaS, UCaaS, VoIP, IT) Year in Review
Dec 15, 2022
As another year in the unified communications and collaboration industry draws to a close, we take this time to look back at some of the biggest trends that have shaped how we serve our customers.
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Great Experiences: How CCaaS Enhances Mid-Market and Enterprise Productivity
Dec 06, 2022
Keeping staff and customers happy is a constant concern for mid to large-sized organizations. Here's how today's mid-market and enterprise companies empower employees and provide stellar customer experiences.
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Reducing Business Costs? How CCaaS Can Help Legal and Financial Services Companies
Dec 01, 2022
Cost reductions naturally occur when implementing a cloud platform since it's unified across the company, streamlining operations. Here are some other ways cloud communications reduce costs for legal and financial services.
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Five Immediate Reasons You Should Move to Cloud
Nov 22, 2022
Is your organization exploring a move to cloud-based communications? From cost-savings to redundancy to security, here are five immediate reasons you should move to cloud.
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How to Streamline Cloud-Calling and BYOC Implementation
Nov 16, 2022
Migrating to a digital communications environment is not a one-size-fits-all solution. See what your company should consider before taking on this project.
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Who Shoulders the Responsibility for Your Cloud Communication Migration?
Nov 08, 2022
Migrating your communications to the cloud is a massive IT project, but that does not mean your IT team should do it alone. See who all needs to be involved when moving to the cloud.
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Is Mitel's Cloudy Messaging Causing You Confusion?
Nov 02, 2022
News out of Mitel has been, to put it lightly, confusing recently. See what all of these recent updates mean and how your business should be responding to the upcoming changes.
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Broken Promises from Communications Vendors: A Cautionary Tale
Oct 25, 2022
Migrating to the cloud is already a difficult process as is. The process becomes nearly impossible when the sales rep on the other end of the deal is providing misinformation.
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Here's Why Contact Center and UC Are Better Together in the Cloud
Oct 18, 2022
Migrating to the cloud and migrating to a unified communication solution (UC) is full of positives. But, when also paired with cloud contact center, the benefits to performance and cost savings really show.
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Hidden Benefits of Moving from Mitel to RingCentral
Oct 11, 2022
If you are a current Mitel customer looking to make a move to the cloud, you are running out of time to select a provider. See what option is best for your business to make the switch to UC.
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Betraying Your Communications Customers: A Cautionary Tale
Oct 04, 2022
Navigating a move to the cloud involves many different steps. Some of these steps, if overlooked, could result in large, avoidable costs. That is why working with a partner with experience is crucial.
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What Are Professional Services and Why Do You Need Them?
Sep 27, 2022
A company's needs often change. For that reason, Professional Services are often needed to tweak your communications system to respond to these changes.
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Can Cloud Communications Save Your Business Money During an Economic Downturn?
Sep 20, 2022
When facing an economic downturn, it may be tempting to stick with a solution that just works. But, making the switch from on-prem to cloud-based communications could be what your business needs to come out on top.
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Do Pots Line Price Increases Mean You Should Move to Cloud?
Sep 13, 2022
While your POTS lines may have served you well in the past, it is likely time to start planning an upgrade. Learn how your business could benefit from a cloud-based UCaaS solution.
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Nine Questions to Ask Your Mitel Support Partner About Moving to the Cloud
Sep 06, 2022
Selecting the right Mitel Support Partner is one of the biggest factors in having a smooth transition to the cloud. Make sure you make the correct choice by looking over these 9 important questions.
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