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  • Three Technologies Driving a Hybrid Workforce

    Three Technologies Driving a Hybrid Workforce

    Aug 24, 2021
    Coming off of a year of companies quickly transitioning to a remote work setting, many are now looking to bring remote and in-person work together. But, what tools are necessary for making the blended work environment function? Check out what 3 tools should be at the top of your list to prioritize.
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  • What Does Omnichannel Mean for Contact Centers

    What Does Omnichannel Mean for Contact Centers?

    Aug 17, 2021
    Omnichannel allows for agents to talk to a customer or potential customer on a wide variety of platforms. It also allows you to collect valuable data from these discussions to better serve the person on the other side of the phone, chat, etc. in the future. See what else omnichannel is capable of and how it can benefit your contact center.
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  • A Deeper Look at Avaya’s Enterprise Cloud Office

    A Deeper Look at Avaya’s Enterprise Cloud Office

    Aug 12, 2021
    There are so many business communication tools today. Between instant messaging, phone calls and video meetings, it can be difficult for organizations to not feel bogged down with many applications. That is why there it is so important to have a unified communication solution like Avaya Cloud Office (ACO) to keep organized. See how ACO can prevent frustrations you may be experiencing.
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  • Why Consider a Phased Migration to Cloud Communications

    Why Consider a Phased Migration to Cloud Communications?

    Aug 10, 2021
    When adopting a new and exciting piece of technology, like a cloud-based communication solution, it's tempting to ditch your old system and quickly replace it. While we commend the enthusiasm, we recommend taking your time with this very complicated process. If rushed, a cloud migration can quickly go south with countless areas going overlooked.
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  • Zoom Acquires Five9

    Does Zoom’s Acquisition of Five9 Mark the End for Premise?

    Aug 05, 2021
    Looking to be one of the bigger shake-ups in the UCaaS and CCaaS industry, Zoom is acquiring one of the leading contact center providers, Five9. This high-level deal prompts many to wonder what other providers will do in response to Zoom's purchase and if this could possibly be the end of premise.
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  • What is a Financially-Backed Service Level Agreement

    What is a Financially-Backed Service Level Agreement?

    Aug 03, 2021
    A well thought out service level agreement (SLA) is a great thing to establish before finalizing your agreement with a cloud-service provider. Having an agreement that is financially-backed in-place keeps you protected from financial damages that could occur with the provider and sets a clear expectation for both parties.
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  • What Do You Get from On-Premise PBX Support Contracts?

    RingCentral Partners with Verizon to Serve Enterprise UCaaS Clients

    Jul 27, 2021
    It was recently announced that Verizon Business, with their best-in-class network, is partnering with UCaaS leader, RingCentral. This collaboration will provide large businesses and enterprises with cloud-based tools and allow for a more seamless implementation of a hybrid work strategy.
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  • What is Proof of Concept in Telecommunications?

    Jul 20, 2021
    Traditionally, a Proof of Concept (PoC) could only be conducted after buying and implementing a lot of physical hardware. But with cloud-based communications technology, you can more seamlessly perform a PoC because everything that your team would need to test is held off-site and is easy to run experiments on before making your final decision.
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  • The Importance of Employee Training for Unified Communications

    The Importance of Employee Training for Unified Communications

    Jul 12, 2021
    There is a lot more that goes into a cloud migration than just replacing your old communication system with one of the modern cloud-based options. If your employees are not properly trained in how to use the new technology, your IT team will be bogged down with an endless number of inquiries and the benefits that you were expecting to see would be outweighed by your team's confusion.
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  • Federal Government Plans to Make Over 2M Employees Permanent Work from Home

    Jun 29, 2021
    When companies were forced to implement remote working strategies in the face of the COVID-19 pandemic, many thought it would just be temporary. But when the year dragged on it became apparent that working from home may become the norm. This idea has been further strengthened with the US government recently creating plans for making 2 million employees permanently remote. See what this massive shift could mean for your business!
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  • How Does Skills-Based Routing Reduce Call Center Workloads

    How Does Skills-Based Routing Reduce Call Center Workloads?

    Jun 22, 2021
    Skills-based routing aims to prevent the all too common customer service issue of the caller having to repeat themselves. With skills-based routing, you can get the right agent on the phone the first time, prevent wasting the time of everybody on the call and provide a far better experience for the customer. See what else you can utilize with this addition to your call center!
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  • 4 Ways UCaaS Can Empower FinTech Brands

    4 Ways UCaaS Can Empower FinTech Brands

    Jun 15, 2021
    Fintech is a young and exciting industry that is experiencing massive growth recently with banking becoming more and more digital. This new, technology-centric form of finance can be taken even further by utilizing an innovative cloud-based communication solution, UCaaS. See how combining Fintech & UCaaS can bring your financial organization to the next level!
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  • CT-Pros Mitel Minute Update

    Mitel Minute Update: Mitel offers Free DVS License to Store Voicemails Off of HQ Server

    Jun 14, 2021
    Another Mitel Minute Update by Converged Technology Professionals! As a Mitel Partner we are letting you know about Mitel offer for a free Linux DVS license when transferring voicemail storage off of the HQ Server.
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  • CT-Pros Mitel Minute Update

    Mitel Minute Update: How the FCC 988 Dialing May Impact You and 10-Digit Dialing

    Jun 14, 2021
    Another Mitel Minute Update by Converged Technology Professionals! As a Mitel Platinum Partner we are publishing the latest news regarding the FCC procedures for dialing the National Suicide Lifeline and how this impacts Mitel users.
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  • Who’s In Your Corner When a Migration Turns Ugly

    Who’s In Your Corner When a Migration Turns Ugly?

    Jun 08, 2021
    When you partner with Converged Technology Professionals you will never be left to fend for yourself when something goes wrong. We make sure every part of your IT project is executed correctly and that any issue is resolved promptly. In this article, our Program Manager, Stephen Doerr, talks about how we fight to make sure our customers' experience is nothing short of excellent.
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  • The Value of Data Analytics in Cloud Contact Centers

    The Value of Data Analytics in Cloud Contact Centers

    Jun 08, 2021
    When it comes to contact centers, there is no shortage of data that can be collected. But how do you handle such a large amount of data and what is the importance of keeping it organized? See how modern CCaaS solutions can help you better manage a contact center with its robust analytics features!
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  • Why is Sentiment Analysis a Growing Trend in Cloud Contact Centers

    Why is Sentiment Analysis a Growing Trend in Cloud Contact Centers?

    Jun 06, 2021
    To provide an excellent customer experience, your business must keep its eye out for anywhere a customer could leave feedback. This could be anything from a call into your contact center to a comment left on one of the many popular review sites. The way to stay on top of all of this communication is through sentiment analysis. See what this exciting technology can do to boost your customer experience!
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  • Network Considerations When Planning a Cloud Migration

    Network Considerations When Planning a Cloud Migration

    Jun 01, 2021
    Cloud communications come with many modern day functionalities that your business could benefit from, but migrating to the cloud is not as easy as it may seem at first. There are a ton of considerations to make when moving away from an on-prem PBX system, including if your network can handle it. See what you must take into account before moving to the cloud.
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  • Understanding HITRUST Certification in the UCaaS World

    Understanding HITRUST Certification in the UCaaS World

    May 25, 2021
    With more emphasis being put on technology in the healthcare industry, it is crucial to choose a communication provider that satisfies the HITRUST certification. To be HITRUST certified, vendors must go through a thorough process in order to demonstrate a high level of security and privacy. See what else it means to be HITRUST certified!
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  • Recent Microsoft Teams Outages Cause Concern for Enterprise

    Recent Microsoft Teams Outages Cause Concern for Enterprise

    May 18, 2021
    Many companies choosing Microsoft Teams because it was radiable available through Microsoft 365. Because of that, the outages the communication platform went through affected many businesses. And with more technical difficulties popping up it has people wondering if they should continue with Teams.
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