CT-Pros - Mitel Platinum Partner

Why Do Customers Choose Converged as Their Partner?


The Converged Technology Professionals Difference

Our mission is to help businesses create the right business communications strategy that delivers true unified communications, collaboration, and network optimization solutions that truly meets the needs of the organization. 

It's that driven passion that has earned us recognition as a top RingCentral Premier Partner and Mitel Platinum partner across the nation.


Businesses who choose us as their trusted advisor and telecom partner recognize and appreciate the value they receive from the type of partnership we provide.  They understand that we provide a level of support and service that exceeds the average IT partner relationship. 

But we don't stop there.  

You are Not Alone in This

As your partner, we are with you from start to finish, meaning you never have to go it alone.   

  • Our dedicated Technical Account Managers help with project management, planning, and implementation, ensuring you have a direct contact that knows your business, your needs, and can help guide you along the way.
  • We utilize legal council to review the contract you have with our vendors, making sure YOUR interests are top priority. 
  • And thanks to our direct relationships with our vendors, you save money by having a partner that skips the middleman which adds to unwanted costs.
  • We provide a wholistic approach to serving you as our customer.   Every voice solution requires a reliable network as well.  Our IT Professional services ensure you have the right network infrastructure to support your voice and data needs without compromising security or quality.

“I was really impressed by my Technical Account Manager Nicole and how she made this transition as smooth as possible. The whole Converged team was great to work with.” 

IT Support Specialist  
Wayne Holmes, Nanosonics  


Meet our VoIP Swami

To understand the depth of that value, we should introduce our company mascot, the VoIP Swami who represents what we stand for.

The VoIP Swami represents our corporate business ethos for delivering the highest standard of quality service and support to our customers as well as our passion-driven pursuit of excellence in all we do. 

As a result, every customer becomes the direct beneficiary of our Swami-style above and beyond approach, plus our extensive professional experience and knowledge on VoIP related subject matters including IT networks deployments, virtualization optimizations, disaster recovery, unified communications, contact center phone systems, mobility and collaboration solutions. 

In other words, we become your trusted go-to source, your VoIP Swami. 

Swami Value

Our customers receive a level of service you won't find with nearly any other partner in this industry.  We know when it comes to servicing customers it's about reliability, availability, and integrity.  

Our team is highly skilled and trained to work with you from initial assessment and evaluation to implementation and support.  With us you won't get just another phone system, you get a solution that solves your problems and achieves your goals.  

Swami Experience

There's a reason why we choose to use a Swami as part of our image.  That's because it represents the knowledge and experience our team possesses.

We eat, live, and breathe everything there is to know about the products we sell and support.  It's our passion.

That's why when you have questions, problems, or need general advice, you talk directly with us, no one else.  We never ever outsource our support.  



Swami Quality

If we want the best for our customers we have to use the best vendors.  We only partner with companies that meet our above industry service standards.  

We consider ourselves advocates for each of our customers, making sure they only ever receive the best service, products, and treatment.  We aren't satisfied with second best... we demand the best.

We've ditched partners that failed to live up to those standards because we are loyal to our customers.  We demand the best not just from ourselves, but also those who want to work alongside us. 

Swami Trust

Anyone can talk a good talk, but where's the proof to back it up? We can confidently say we are one of the best ShoreTel partners in the world because we have the accomplishments, awards, and clientele to prove it. 

We have received every ShoreTel award possible, including the prestigious elite Circle of Excellence award which is only given to the top ten partners in the U.S. We've also received the Global Partner of the Year award, and to add to all that, we are a top Platinum ShoreTel partner.  

Our customers trust us to deliver on our promises, and so can you. 


If you're in the market for one of the best IT partners who stands not behind, but with you and your business 24x7, contact us today.

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