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CT-Pros - Mitel Platinum Partner

Why Do Customers Choose Converged as Their Partner?

 

The Converged Technology Professionals Difference

Our mission is to help businesses create the right business communications strategy that delivers true unified communications, collaboration, and network optimization solutions that truly meets the needs of the organization. 

It's that driven passion that has earned us recognition as a RingCentral Premier Partner and highly experienced Mitel partner across the nation.

 

Businesses who choose us as their trusted advisor and telecom partner recognize and appreciate the value they receive from the type of partnership we provide.  They understand that we provide a level of support and service that exceeds the average IT partner relationship. 

But we don't stop there.  

You are Not Alone in This

As your partner, we are with you from start to finish, meaning you never have to go it alone.   

  • Our team of Technical Account Managers (TAMs) help with project management, planning, and implementation, ensuring you have access to a support system that knows your business, your needs, and can help guide you along the way.
  • And thanks to our direct relationships with our vendors, you save money by having a partner that skips the middleman which adds to unwanted costs.
  • We provide a wholistic approach to serving you as our customer.  Every voice solution requires a reliable network as well.  Our IT Professional services ensure you have the right network infrastructure to support your voice and data needs without compromising security or quality.
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“I was really impressed by my Technical Account Manager Nicole and how she made this transition as smooth as possible. The whole Converged team was great to work with.” 

IT Support Specialist  
Wayne Holmes, Nanosonics  
 

Why Converged?   

Here's just a few ways that we differentiate ourselves from other partners you may come across.  Check it out in this short video!

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Why Choose us over a Master Agent? 

Are you working with an agent and not even aware of it?  We explain the difference. 

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What is a Technical Account Manager? 

Learn what benefit they provide to you during and after implementation!

We break it down in this video.

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Better pricing through us versus direct?   
 
Yes! Another benefit working with Converged Technology Professionals is taking advantage of our strategic relationships with vendors that lead to better pricing and contract terms.

 

This is yet another reason why working with us makes more sense than working direct with a vendor or through an agent. 

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Value

Our customers receive a level of service you won't find with nearly any other partner in this industry.  We know when it comes to servicing customers it's about reliability, availability, and integrity.  

Our team is highly skilled and trained to work with you from initial assessment and evaluation to implementation and support.  With us you won't get just another phone system, you get a solution that solves your problems and achieves your goals.  

Experience

There's a reason why we choose to use a Swami as part of our image.  That's because it represents the knowledge and experience our team possesses.

We eat, live, and breathe everything there is to know about the products we sell and support.  It's our passion.

That's why when you have questions, problems, or need general advice, you talk directly with us, no one else.  We never ever outsource our support.  

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Quality

If we want the best for our customers we have to use the best vendors.  We only partner with companies that meet our above industry service standards.  

We consider ourselves advocates for each of our customers, making sure they only ever receive the best service, products, and treatment.  We aren't satisfied with second best... we demand the best.

We've ditched partners that failed to live up to those standards because we are loyal to our customers.  We demand the best not just from ourselves, but also those who want to work alongside us. 

Trust

Anyone can talk a good talk, but where's the proof to back it up? We can confidently say we are one of the best ShoreTel partners in the world because we have the accomplishments, awards, and clientele to prove it. 

We have received every ShoreTel award possible, including the prestigious elite Circle of Excellence award which is only given to the top ten partners in the U.S. We've also received the Global Partner of the Year award, and to add to all that, we are a top Platinum ShoreTel partner.  

Our customers trust us to deliver on our promises, and so can you. 

 

If you're in the market for one of the best IT partners who stands not behind, but with you and your business 24x7, contact us today.

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