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 CUSTOMER CASE STUDIES


Case study

THE CHALLENGE:

After using ShoreTel’s on-premise phone system for nearly a decade, CAN/AM wanted to start leveraging the benefits of hosted VoIP to accommodate the needs of their remote workforce.  Wanting to keep ShoreTel as their phone and communications provider they contacted their ShoreTel vendor CT-Pros to determine their options for moving forward.

THE SOLUTION:

CT-Pros migrated  CAN/AM’s phone system to ShoreTel's Connect CLOUD hosted platform which provided dependable service continuity as well as lower telecom costs.

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THE CHALLENGE:

With an outdated on premise phone system, the law firm was in need of updated communications solution to increase efficiency and productivity in an ever increasing on-demand digital culture.

THE SOLUTION:

Meissner Tierney Fisher & Nichols S.C enlisted the help of ShoreTel Platinum Partner CT-Pros to move away from their on-premise system to the ShoreTel Connect Cloud platform and incorporate advanced mobility features. 

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THE CHALLENGE:

Explosive growth with limited voice channels and no contact center software led to customer service issues and exceptionally long hold times risking the success of the business. 

THE SOLUTION:

With the help of CT-Pros, Land of Lincoln Health was able to move from costly PRIs to burstable ShoreTel SIP trunks as well as implement ShoreTel’s Contact Center solution to manage call operations.  

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Cascino Vaughn CTPros Case Study

THE CHALLENGE:

Cascino Vaughan Law had an InterTel switch that was old and fragile, and required replacing expensive cards at least three times a year. The firm needed a less expensive solution that offered scalability

THE SOLUTION:

CT-Pros recommended ShoreTel Sky, a hosted VoIP system for the firm’s 30 to 60 users, which has enabled the organization to scale during busier seasons and use reporting tools to fine-tune marketing.

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Daily Herald CTPros Case Study

THE CHALLENGE:

Paddock Publications, Inc. is a diverse media company based in Arlington Heights, a Chicago suburb. The 142-year-old company’s flagship product is the Daily Herald, the third-largest daily newspaper in Illinois. With digital competitors on the rise, nearly every newspaper in the country has been grappling with how to sustain revenue. 

THE SOLUTION:

In spring of 2014, Paddock Publications deployed approximately 300 ShoreTel 230 phones throughout five locations and transitioned to voice-over IP (VoIP) technology. The Daily Herald found ShoreTel call sound quality superior to other vendors’ and the functionality of the robust software has resulted in cost savings and higher productivity. 

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Diggers Hotline CTPros Case Study

THE CHALLENGE:

Upgrade and support issues, and a sudden end-of-life notice led Diggers Hotline to seek a more affordable, easy-to-manage VoIP system that could support 24x7 operations for its 100-agent call center. 

THE SOLUTION:

Diggers Hotline worked with ShoreTel Certified Gold Partner Converged Technology Professionals to implement a ShoreTel UC Solution in 30 days that includes: 

  • ShoreTel Enterprise Contact Center
  • ShoreTel IP Phones
  • ShoreTel Voice Switches
  • ShoreTel Professional Services
  • ShoreTel Innovation Network Partner Solution - Oaisys Call Recorder 

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Jasper CTPros Case Study

THE CHALLENGE:

With a 30-year-old faltering Mitel system, Jasper Engines needed to upgrade or replace its solution. Transitioning 1,200 extensions on a hardware-based system was proving to be a time-consuming and expensive task.

THE SOLUTION:

CT Pros deployed ShoreTel’s UC VoIP system and 1,200 ShoreTel extensions throughout nine facilities in a matter of hours.

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