Testimonials
ShoreTel Awards
ShoreTel Consultants

 CUSTOMER CASE STUDIES


Cascino Vaughn CTPros Case Study

THE CHALLENGE:

Cascino Vaughan Law had an InterTel switch that was old and fragile, and required replacing expensive cards at least three times a year. The firm needed a less expensive solution that offered scalability

THE SOLUTION:

CT-Pros recommended ShoreTel Sky, a hosted VoIP system for the firm’s 30 to 60 users, which has enabled the organization to scale during busier seasons and use reporting tools to fine-tune marketing.

Read full story here...


Daily Herald CTPros Case Study

THE CHALLENGE:

Paddock Publications, Inc. is a diverse media company based in Arlington Heights, a Chicago suburb. The 142-year-old company’s flagship product is the Daily Herald, the third-largest daily newspaper in Illinois. With digital competitors on the rise, nearly every newspaper in the country has been grappling with how to sustain revenue. 

THE SOLUTION:

In spring of 2014, Paddock Publications deployed approximately 300 ShoreTel 230 phones throughout five locations and transitioned to voice-over IP (VoIP) technology. The Daily Herald found ShoreTel call sound quality superior to other vendors’ and the functionality of the robust software has resulted in cost savings and higher productivity. 

Read full story here...


Diggers Hotline CTPros Case Study

THE CHALLENGE:

Upgrade and support issues, and a sudden end-of-life notice led Diggers Hotline to seek a more affordable, easy-to-manage VoIP system that could support 24x7 operations for its 100-agent call center. 

THE SOLUTION:

Diggers Hotline worked with ShoreTel Certified Gold Partner Converged Technology Professionals to implement a ShoreTel UC Solution in 30 days that includes: 

  • ShoreTel Enterprise Contact Center
  • ShoreTel IP Phones
  • ShoreTel Voice Switches
  • ShoreTel Professional Services
  • ShoreTel Innovation Network Partner Solution - Oaisys Call Recorder 

Read full story here...

 


Jasper CTPros Case Study

THE CHALLENGE:

With a 30-year-old faltering Mitel system, Jasper Engines needed to upgrade or replace its solution. Transitioning 1,200 extensions on a hardware-based system was proving to be a time-consuming and expensive task.

THE SOLUTION:

CT Pros deployed ShoreTel’s UC VoIP system and 1,200 ShoreTel extensions throughout nine facilities in a matter of hours.

Read full story here...

 

Contact Us