Paddock Publications, Inc. is a diverse media company based in Arlington Heights, a Chicago suburb. The 142-year-old company’s flagship product is the Daily Herald, the third-largest daily newspaper in Illinois. With digital competitors on the rise, nearly every newspaper in the country has been grappling with how to sustain revenue.
In spring of 2014, Paddock Publications deployed approximately 300 ShoreTel 230 phones throughout five locations and transitioned to voice-over IP (VoIP) technology. The Daily Herald found ShoreTel call sound quality superior to other vendors’ and the functionality of the robust software has resulted in cost savings and higher productivity.
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